Globee Services Sdn Bhd

Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer Management provider.  The joint venture, headquartered in Singapore, has opened a multilingual hub located in Kuala Lumpur to provide a customer experience solution for multinational corporations. This state of the art center in Malaysia combines the best of both companies to deliver omnichannel customer services, in multiple languages that result in customer experiences that are transformational for Globee clients.

Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective.  No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

The Globee model offers cost-effective pricing, low employee turnover, and an overall ease of implementation that keeps pace with the changing dynamics of this global economy. 

Today’s customer expects timely and thorough service from the brands they choose to support. This transcends language, communication channel and certainly geography. Not every language that multinational brands need to support requires the scale to merit a contact center of significant scale. 
Globee provides support in virtually any language, and is scalable and technologically powered to ensure that each experience—in any language—is the best it can possible be. 

How? 

Native speakers are relocated to Malaysia to work at Globee based on the mutually agreed upon hiring criteria. These native language speakers are then trained to be brand experts for our clients, and can represent them to customers in the strongest way possible. These Globee brand experts deliver a personalized customer experience for clients by communicating with the language perfection and cultural sensitivity required for the experience to be truly seamless. 
All languages are comingled within the Globee state of the art contact center, united under the one brand flag they are hired to support. Key performance indicators are managed across languages giving client one view into the voice of the customer, or isolated views by language.