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AIA Shared Services

Global Business Services
0 Jobs

Our Office

Our Address

Wisma Mustapha Kamal, Menara 2, 02-06-01, NeoCyber Lingkaran Cyber Point Barat, Cyber 12, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia

Our Story


AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan-Asian life insurance group and a market leader in the Asia-Pacific region for life insurance premiums. 

Since its establishment, AIASS has grown from strength to strength and today, it consists a 1200-strong workforce, committed to providing best-in-class services to support the AIA Group’s operations. 

As an employee-centric organisation, we believe in value creation through career development opportunities for our employees. We cultivate a learning culture to enable our employees to gain the right knowledge and skills to grow in their roles while deriving a rewarding and satisfying work experience.


AIASS is the hub for AIA’s shared services and provides insurance and finance support operations to other AIA entities across the Asia-Pacific regions. Our services include:

  • Claims Management
  • Call Center Operation
  • Finance Operation
  • Investment Accounting & Data Control Management
  • Policy Administration
  • Procurement
  • SAP
  • Technology Risk Management
  • Underwriting and Issuance Management

Our People

More businesses are migrating to the shared services here. So, we really need people who have multiple talents and creativity because the business environment is getting more complex, and we encourage people to speak up about any ideas they have which will help or contribute to the continued success of the organization.

Cyndi Foo Yen Yen
Head of Finance Operations

Essentially, we want our people to feel connected and proud to be with AIA and we have programs to support this through our engagement efforts and initiatives. Secondly, we want them to grow professionally and personally in AIA. Here, we provide development opportunities that cover on-the-job training, secondment to other countries and even moving from one department to another, and preparing them to be in a leadership role in the years to come.

Cathlyn Chong Chin Yee
Head of Human Resources

Even though we have different departments here, we tend to have cross support among teams and other departments. It’s also easier to have friends in different departments. My team members often go out together after work and this builds our relationship and strengthens the teamwork.

Chong Xin Yun
Associate - Underwriting & Issuance

Our Jobs

There are no jobs available at the moment.

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