Customer Care Representative

ZUS Coffee

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RM 2000 - RM 2500

Taman Danau Desa

Full-Time

Job Description

Be part of the team to contribute to the fundamental growth of the company, and experience the pace of a new and fast growing company. This will be a good opportunity for those who enjoy interacting with different individuals.

Job Requirements

Requirements:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field
At least 1 year of working experience in customer service, fresh graduates are welcome to apply
Able to work in fast paced, high-intensity work environment
High EQ and patience when handling tough cases
Able to work on rotate shifts as needed (weekdays, weekends & public holiday) Malaysian citizen
Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
Able to work under minimal supervision
Familiar with F&B or posses coffee knowledge is a plus
Preferably with strong computer navigation skills and PC knowledge

Responsibilities:

Provide quality customer support and assistance through Voice and Digital channels for our customers
Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
Data entry and reporting of the tickets handled on a weekly and monthly basis
Gather feedback from customers, observe operational issues report promptly to supervisor
Constantly work towards improving customer experience
Support other department campaigns when the need arises

Company Benefits

ZUS Family

At ZUS Coffee, we treat you like a member of our family. Provide facilities that make you feel at home.

Plenty of Leave Days

Provide more generous with their leave days. We have more than 6 other types of leave!

Career Development

Job training and continuing education help to fuel employee career growth.

Health and Wellness

Sick leave, out-patient care and in-patient care are covered for all members of employee.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Employee Discount

Enjoy employee discounts on beverage at all outlets across Malaysia.

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Job Specialisation

Customer Service

Company Profile

ZUS Coffee

For many, coffee is a daily need.

Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.

We started ZUS Coffee to change this perception.

With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.

a Necessity, not a Luxury

Customer Care Representative

ZUS Coffee

RM 2000 - RM 2500

Taman Danau Desa

Full-Time

This job is no longer available