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Customer Care Representative

Customer Service
Full-Time
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Taman Danau Desa, Kuala Lumpur

About The Job

 Be part of the team to contribute to the fundamental growth of the company, and experience the pace of a new and fast growing company. This will be a good opportunity for those who enjoy interacting with different individuals. 

Job Requirements

Requirements:
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field
  • At least 1 year of working experience in customer service, fresh graduates are welcome to apply 
  • Able to work in fast paced, high-intensity work environment
  • High EQ and patience when handling tough cases
  • Able to work on rotate shifts as needed (weekdays, weekends & public holiday) Malaysian citizen 
  • Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
  • Able to work under minimal supervision
  • Familiar with F&B or posses coffee knowledge is a plus 
  • Preferably with strong computer navigation skills and PC knowledge

Responsibilities:
  • Provide quality customer support and assistance through Voice and Digital channels for our customers
  • Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
  • Data entry and reporting of the tickets handled on a weekly and monthly basis
  • Gather feedback from customers, observe operational issues report promptly to supervisor 
  • Constantly work towards improving customer experience
  • Support other department campaigns when the need arises

Our Culture

A DAILY NECESSITY, NOT A LUXURY

Specialty coffee is seen as a treat that’s inherently expensive. We want to subvert that expectation by making it accessible to all.

We only live once, so make every day better with a good cup of coffee. 
It's the first sip to a life that's full of taste. Now that's the ZUSsie way.

ENJOY BOTH QUALITY AND CONVENIENCE.

ZUS Coffee is the first coffee brand in Malaysia to focus on coffee delivery. It’s taken more than a year of research and development, experimenting with more than 150 types of delivery products and service solutions, to create the ultimate platform for coffee. 

We’re collaborating with globally recognized champion coffee plantations and the world’s fifty best coffee roasteries, as well as with Grab for their delivery technology. With the help of mobile and the Internet, these top-notch resources have been incorporated to make our coffee service just as powerful and lightning fast as Zeus himself.
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