Customer Services Director
Zeal Group
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Undisclosed
Kuala Lumpur
Full-Time
Job Description
Key Responsibilities :
- Lead the Customer Services department to meet company’s needs and achieve goals
- Demonstrate leadership to motivate the team and manage their performance
- Drive sales through excellent customer service
- Improve Customer Satisfaction and other factors in Customer Metric
- Effectively utilize and allocate resources to ensure 24/7 service
- Balance customer needs with business requirements and propose internal change and improvement plan
- Ensure system is efficiently used by the team and meet the standard
- Identify problems and develop solutions. Prioritize action plan and engage the team to solve problems
- Ensure company sustainability through improving technology, optimizing procedure, upgrading products and services, and developing talents
- Conduct performance appraisal. Provide upskilling training and development plan to the team
- Develop good relationship with stakeholders including the board, marketing team, and business partners.
Job Requirements
- Degree holder in any discipline. Major in Accounting, Finance, Economics or business-related are preferred
- 10 year of experience in Customers Service/Back Office with at least 5 years of experience in managing a team over 30
- Experience gained in FX industry is a must
- Proficient in Microsoft Office (Words, Excel, Powerpoint) and English & Chinese word processing
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment
- Attention to detail, accurate, responsible, independent, initiative, customer-oriented
- Fluent English
Company Benefits
Training and development
We provide training and development to our team!
Global Team
Have the opportunity to work in a diverse team around the world!
High Payout
Our customer service roles has one of the highest remuneration in the market!
Additional Info
Experience Level
10 - 15 Years of Experience
Job Specialisation
Customer Service
Company Profile
Zeal Group
Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with presence in major global locations.
Founded by a group of veteran traders with decades-long experience in the industry who not only share appreciation for the complexity the world of financial trading itself may present but also have the expertise and commitment to change, Zeal has a deep-rooted existential reason and has set its goal to deliver multi-asset trading services of next level to retail and institutional investors alike.
By not actively assuming market risk, ZFX consistently focuses on sourcing the best prices in the institutional marketplace using cutting edge technology and providing best in class trading services to ensure that the outcome of every trade executed at Zeal is purely the result determined by the market. The transparency in pricing ensures that Zeal is mainly compensated for its broking services through markups.
Customer Services Director
Zeal GroupUndisclosed
Kuala Lumpur
Full-Time
This job is no longer available