Technical Success Executive
Yojee
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RM3000
Damansara
Full-Time
Job Description
- Supports the Technical Success Lead in providing technical and customer service expertise during the pre-sale and post-sale phase of implementation.
- Administers client onboarding and assists with ongoing account management duties.
- Provides technical support for clients and client integrations while maintaining excellent service level standards.
- Directly assists with triaging and resolving less complex technical issues.
- Liaises with technical team as needed to resolve more complex/customised technical issues as raised by existing customers.
- Maintains support level and customer satisfaction levels by identifying and tracking any ongoing product technical issues.
- Assists with release management duties and deployments for our core product.
- Builds and maintains dashboards and reports for the organisation’s data needs.
Job Requirements
- At least 1 year of working experience in data analytics and computer programming.
- Minimum Diploma or Degree in Computer Science, Information Systems, Software engineering or any other technical related discipline.
- 1 – 2 years customer service, operations or sales experience in logistics or technology industry will be advantageous.
- Excellent communicator with a client-focused attitude.
- Able to work in a fast-paced environment.
- Willingness to take up challenges.
- Ability to multi-task, prioritize, and manage time effectively.
Company Benefits
Meal Allowance
Meal allowances can be claimed when you work beyond the company's core hours of operation.
Flexible Working Hours
You may elect to start at a time more reflective of the department's requirements.
Discretionary Time Off Policy
There is no set maximum amount of vacation time employees can take in a year.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
General IT
Company Profile
Yojee
Yojee Limited (ASX: YOJ) is a cloud based (SaaS) logistics platform that seamlessly and uniquely manages, tracks and optimises freight movements along the entire logistics chain, from sender to end customer, across borders and between logistics providers (land, sea, air), with subcontractors and for multi-leg journeys. Rarely is a single carrier servicing an entire goods journey from sender to end customer, or exclusively using one type of transportation method. Yojee ensures connectivity and more efficient planning along the entire journey.
