company-logo-image

Customer Support Representative

Yojee
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 3500 - RM 5000

Kuala Lumpur

Full-Time

Job Description

Yojee Customer Success is a proactive function focused on driving value for the customer, identifying new revenue opportunities and assisting our customers to deliver on their business goals.

Duties and Responsibilities
  • Communicate with customer via slack, email, zendesk and phone.
  • Respond to internal and external queries.
  • Capture and triage issues.
  • Develop a knowledge base of solutions.
  • Build and maintain strong customer relationships.
  • Work with clients to accelerate time to value realisation.
  • Understand client business environment and objectives and solve technical and operational system issues.
  • Works with product and tech team to co-ordinate issues and communicate resolution back to clients.
  • Test product updates prior to release.
  • Collaborate with the sales team to ensure the highest level of service possible.
  • Generate content for customer use including: Quick Reference Guides & Self Help Videos.
  • Use client feedback to help our Product and Engineering teams deliver additional value for our clients.
  • May be required to perform other related duties as required.

Job Requirements

  • 1-2 years experience in a customer support role.
  • Technical degree (Computer Science or Engineering).
  • Supply chain and or logistics industry experience.
  • Superb communication, multi-tasking, prioritization and time management skills.
  • Experience with cloud-native development.

Company Benefits

Meal Allowance

Meal allowances can be claimed when you work beyond the company's core hours of operation.

Flexible Working Hours

You may elect to start at a time more reflective of the department's requirements.

Discretionary Time Off Policy

There is no set maximum amount of vacation time employees can take in a year.


Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

Yojee-logo-image

Yojee

Yojee Limited (ASX: YOJ) is a cloud based (SaaS) logistics platform that seamlessly and uniquely manages, tracks and optimises freight movements along the entire logistics chain, from sender to end customer, across borders and between logistics providers (land, sea, air), with subcontractors and for multi-leg journeys. Rarely is a single carrier servicing an entire goods journey from sender to end customer, or exclusively using one type of transportation method. Yojee ensures connectivity and more efficient planning along the entire journey.

company-logo-image

Customer Support Representative

Yojee

RM 3500 - RM 5000

Kuala Lumpur

Full-Time

This job is no longer available