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Executive/Senior Executive, Operation & Support

Operations & Admin
Full-Time
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Menara Lien Hoe, PJ, Selangor

About The Job

JOB SUMMARY
To support the business partner and overall business in all administration and support functions

JOB RESPONSIBILITIES
  • Responsible for attending dealer/ePartner complaints and dealer/ePartner liaison to ensure their requirements are met

  • Provide operations support to different functions with ePartner Programme including invoice processing, incentives, sale support and reporting

  • Implement and efficient follow-up practice with the objective to deliver excellent service standard

  • Performed critical evaluation of operations to minimize expenses and ensure ePartner/ Customers levels are maintained

  • Performing bookkeeping tasks such as invoicing and monitoring accounts

  • Maintaining general office files and other files related to company’s operations

Job Requirements

JOB REQUIREMENT (SKILLS)
  • Excellent oral and written communication skills (English, Bahasa Malaysia/ Mandarin ability to construct grammatically correct sentences with clear and concise sentence construction

  • Excellent comprehension skills

  • Good email etiquettes

  • Strong customer service orientation- situational understanding in addressing customer request by priority

JOB REQUIREMENT (BEHAVIOURAL)
  • Reliability & Discipline

  • Customer Focus (Internal & External)

  • Teamwork

  • Ability to learn, Drive to achieve, and Adaptability

  • Communication Initiative

  • Stress Tolerance

  • General Management

QUALIFICATION
  • Candidate must possess at least a Professional Certificate, Diploma Advanced/Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field

  • 1-2 years’ experience in Customer Service roles

  • Experience working in telecommunication industry is an added advantage

Our Culture

OUR CORE VALUE & WHY JOIN US

CORE VALUE
  • Always put customer first
  • Continuously innovate, adapt & improve
  • Always strive for personal excellence
  • Provide service with consistent reliability
  • Have a positive influence on all who comes into contact with XOX
  • Stewardship of all resources

HERE'S THE FUN PART!
Here at XOX we are youthful. Yup! We believe age is just a number if you have the right vibe and can dance to the tune of XOX. We encourage thinking outside the box and exploring innovative ideas.
  • Opportunities to develop your career in a fast-paced environment
  • A chance to explore a rewarding career
  • A dynamic team to work with
  • A place to expand your skills set
  • Gain experience that will lead to your career advancement

ABOUT US

In XOX, as we value innovation and believe in disruptive technology, we have firmly set our vision to be a World Class Company by delivery innovative and creative product to every subscriber globally through our dynamics and inspiring talents.

We've been breaking barriers in enhancing the telecommunication technology and innovations by providing our flagship feature - carry forward unused data, minutes or SMS #BURNPROOF. In early 2019, we have launched Malaysia first fully digitized XOX e-SIM - a glimpse of the future of telecommunication.

We firmly believe in human talent development whose contributions have been immense on our innovation and progress as we set our sights on greater expansion outside Malaysia.
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