Job Description

• Responsible for attending dealer/ePartner complaints and dealer/ePartner liaison to ensure their requirements are met

• Provide operations support to different functions with ePartner Programme including invoice processing, incentives, sale support and reporting

• Implement and efficient follow-up practice with the objective to deliver excellent service standard

• Performed critical evaluation of operations to minimize expenses and ensure ePartner/ Customers levels are maintained

• Performing bookkeeping tasks such as invoicing and monitoring accounts

• Maintaining general office files and other files related to company’s operations

Job Requirements

• Excellent oral and written communication skills (English, Bahasa Malaysia/ Mandarin ability to construct grammatically correct sentences with clear and concise sentence construction

• Excellent comprehension skills

• Good email etiquettes

• Strong customer service orientation- situational understanding in addressing customer request by priority

• Reliability & Discipline

• Customer Focus (Internal & External)

• Teamwork

• Ability to learn, Drive to achieve, and Adaptability

• Communication Initiative

• Stress Tolerance

• General Management

• Candidate must possess at least a Professional Certificate, Diploma Advanced/Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field

• 1-2 years’ experience in Customer Service roles

• Experience working in telecommunication industry is an added advantage

Company Benefits

Additional Info