Operations & Admin

Full-Time

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Menara Lien Hoe, PJ, Selangor

About The Job

JOB SUMMARY
To support the business partner and overall business in all administration and support functions

JOB RESPONSIBILITIES

Responsible for attending dealer/ePartner complaints and dealer/ePartner liaison to ensure their requirements are met

Provide operations support to different functions with ePartner Programme including invoice processing, incentives, sale support and reporting

Implement and efficient follow-up practice with the objective to deliver excellent service standard

Performed critical evaluation of operations to minimize expenses and ensure ePartner/ Customers levels are maintained

Performing bookkeeping tasks such as invoicing and monitoring accounts

Maintaining general office files and other files related to company’s operations

Job Requirements

JOB REQUIREMENT (SKILLS)

Excellent oral and written communication skills (English, Bahasa Malaysia/ Mandarin ability to construct grammatically correct sentences with clear and concise sentence construction

Excellent comprehension skills

Good email etiquettes

Strong customer service orientation- situational understanding in addressing customer request by priority

JOB REQUIREMENT (BEHAVIOURAL)

Reliability & Discipline

Customer Focus (Internal & External)

Teamwork

Ability to learn, Drive to achieve, and Adaptability

Communication Initiative

Stress Tolerance

General Management

QUALIFICATION

Candidate must possess at least a Professional Certificate, Diploma Advanced/Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field

1-2 years’ experience in Customer Service roles

Experience working in telecommunication industry is an added advantage

Our Culture

OUR CORE VALUE & WHY JOIN US

CORE VALUE

Always put customer first
Continuously innovate, adapt & improve
Always strive for personal excellence
Provide service with consistent reliability
Have a positive influence on all who comes into contact with XOX
Stewardship of all resources

HERE'S THE FUN PART!
Here at XOX we are youthful. Yup! We believe age is just a number if you have the right vibe and can dance to the tune of XOX. We encourage thinking outside the box and exploring innovative ideas.

Opportunities to develop your career in a fast-paced environment
A chance to explore a rewarding career
A dynamic team to work with
A place to expand your skills set
Gain experience that will lead to your career advancement

ABOUT US

In XOX, as we value innovation and believe in disruptive technology, we have firmly set our vision to be a World Class Company by delivery innovative and creative product to every subscriber globally through our dynamics and inspiring talents.

We've been breaking barriers in enhancing the telecommunication technology and innovations by providing our flagship feature - carry forward unused data, minutes or SMS #BURNPROOF. In early 2019, we have launched Malaysia first fully digitized XOX e-SIM - a glimpse of the future of telecommunication.

We firmly believe in human talent development whose contributions have been immense on our innovation and progress as we set our sights on greater expansion outside Malaysia.