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Training & Quality Manager

Human resources
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Intermark Tower, Kuala Lumpur

About The Job

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers 
  • Draw an overall or individualized training and development plan that addresses needs and expectations 
  • Deploy a wide variety of training methods 
  • Conduct effective induction and orientation sessions 
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them 
  • Manage training budget 
  • Provide opportunities for ongoing development 
  • Resolve any specific problems and tailor training programs as necessary 
  • Design of call monitoring formats and quality standards  
  • COPC Or Six Sigma certified or Experienced implementing Training & Quality  related processes.
  • Able to provide thought leadership in the training, content development and quality assurance space with knowledge in curriculum design, content delivery methods, learning principles, etc
  • Strong analytical and problem-solving skills - you enjoy digging into data and deriving insights and can coach others to do the same
  • Thrives in a faced-paced environment with constant change and a rapidly growing team; is able to make measured, objective, data-driven decisions on a daily basis
  • Proficiency in Learning Management Systems (LMS)

Job Requirements

  1. Min. 7 years of progressive experience in training development, adult learning and quality assurance.
  2. Degree in Human Resources or relevant field/exp
  3. Preference if from BPO industry