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LDR Sales Manager - IT Industry

WEBHELP
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Undisclosed

Integra Tower

Full-Time

Job Description

  • Participate in continuous training to further expanding your knowledge and skill set around products and solutions
  • Proactively focus on keeping up-to-date sales motion and expectations
  • Regular one-on-one sessions your peers in other regions and your regional leader to review improvements, trends, and performance, share best practices and recommend adjustments
  • Achieve sales targets by successfully managing the sales team
  • Proactively monitor and adjust your approach/plan
  • Suggest adjustments to improve efficiency, while being committed to maintaining a global sales motion
  • Present realistic forecasts to the management team
  • Lead the weekly and quarterly business review results readouts with the teams
  • Ensures team’s operational lines are functioning daily as designed
  • Daily inbound and outbound queue monitoring and resource allocation, ensuring customer responsiveness
  • Actively participate in calls your sellers are having with customers on a regular basis and provide real time observational feedback to your sellers to improve the customer experience
  • Assist in communication management to ensure transparency across the organization
  • Responsible for hiring the very best talent and ensuring business continuity, including managing attrition proactively
  • Assign resources to ensure staffing optimization of resource coverage
  • Continually help your sales team grow and keep the sellers motivated and engaged 

Job Requirements

  • Possess of strong sales coaching skills, flexibility and a real passion for developing others
  • Excellent in communication and a dynamic work style.
  • WIth a minimum of 5 years sales experience, with at least 2 years leading a team of sellers within the IT or Telecomunication Networking Industry
  • Preferable with Inbound & Outbound experience
  • With a minimum of bachelor’s degree or equivalent
  • Excellent command of the English and the local language where you are based. A third Asian language would be a big plus.

Company Benefits

Training Provided

We care about employee performance and productivity, thus training are provided to enhance and improve the skills.

Medical Insurance

We have our own panel to cover for medical insurance.

KPI Incentives

Each program has KPIs that measure engagement, achievement. We gave the incentives to enhance the performance.

Recognition

At Webhelp we give each other the recognition we deserve.We recognise, understand and celebrate this every day.

Integrity

Whether we are dealing with our clients or with each other, we do things in a fair and positive way.

Think Human

People are the foundation of what we do – there is no Webhelp without the talent and energy of our Webhelpers!


Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

Business Development, General Sales, Key Account / Relationship Management


Company Profile

WEBHELP-logo-image

WEBHELP

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

company-logo-image

LDR Sales Manager - IT Industry

WEBHELP

Undisclosed

Integra Tower

Full-Time

This job is no longer available