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Customer Care Executive

WEBHELP
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Undisclosed

Ampang Park Station

Full-Time

Job Description

  • Customer friendly and answer in efficient manner.
  • Solve non-technical questions or problems raised by customers via telephone, email & livechat
  • Identify the questions or desires of the customer by good listening and asking clear questions.
  • Provide good customer service with the
  • aid of knowledge gained from the internal training and support systems.
  • Gather customer contact, documents and all relevant information into the system to insure a high level of service is delivered. 

Job Requirements

  • Excellent communication skills both verbal and written in English and Malay
  • Willing to work either 9AM-6PM or 1PM-10PM.
  • Willing to work on weekend and Public Holidays.
  • Diploma and above.
  • Minimum 1 year experience in Customer Support.
  • Proven demonstration of analytical and problem solving skills.
  • Strong customer communication skills.
  • Highly organized and service oriented. 

Company Benefits

Training Provided

We care about employee performance and productivity, thus training are provided to enhance and improve the skills.

Medical Insurance

We have our own panel to cover for medical insurance.

KPI Incentives

Each program has KPIs that measure engagement, achievement. We gave the incentives to enhance the performance.

Recognition

At Webhelp we give each other the recognition we deserve.We recognise, understand and celebrate this every day.

Integrity

Whether we are dealing with our clients or with each other, we do things in a fair and positive way.

Think Human

People are the foundation of what we do – there is no Webhelp without the talent and energy of our Webhelpers!


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

WEBHELP-logo-image

WEBHELP

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

company-logo-image

Customer Care Executive

WEBHELP

Undisclosed

Ampang Park Station

Full-Time

This job is no longer available