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Customer Care Executive

Other
Full-time
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Ampang Park Station, Kuala Lumpur

About The Job

  • Customer friendly and answer in efficient manner.
  • Solve non-technical questions or problems raised by customers via telephone, email & livechat
  • Identify the questions or desires of the customer by good listening and asking clear questions.
  • Provide good customer service with the
  • aid of knowledge gained from the internal training and support systems.
  • Gather customer contact, documents and all relevant information into the system to insure a high level of service is delivered. 

Job Requirements

  • Excellent communication skills both verbal and written in English and Malay
  • Willing to work either 9AM-6PM or 1PM-10PM.
  • Willing to work on weekend and Public Holidays.
  • Diploma and above.
  • Minimum 1 year experience in Customer Support.
  • Proven demonstration of analytical and problem solving skills.
  • Strong customer communication skills.
  • Highly organized and service oriented. 
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