Job Description

• Advance customer service experience, create engaged clients and promote organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Follow through on potential sales inquiry
• Generating sales leads that develop into new customer
• Monitor all customer service channels such as email, social media, WhatsApp & phone calls
• Perfect service procedures, policies, and standards
• Maintain an orderly workflow according to priorities
• Take the extra mile to engage customers

Job Requirements

• Proficiency in English, Chinese and Malay
• Proven working experience as a customer service representative or alike
• Expertise in providing customer service support
• Strong phone contact handling skills and active listening
• Positive attitude and problem-solving skills
• Working knowledge of customer service software, databases, and tools
• Capacity to think strategically and to lead
• Strong client-facing, sales and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Experience with e-commerce business is good to have

Company Benefits

Additional Info