Customer Success Manager (SAAS platform)

The Access Group

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Undisclosed

Bangsar LRT

Full-Time

Job Description

About the job:

Do you love tech as much as you love engaging with people? Do you get excited on hearing the latest trending tech, best practices and being ahead of your peers?

We’re looking for someone who is proactive and is eager to scale in their career - no openings for backbenchers here! You can expect to excel in:

Managing a large volume of worldwide customer requests / problems (orally and written) with knowledge and efficiency
Identifying and addressing customer needs & issues with a goal of complete customer satisfaction
Demonstrating support communication guidelines and procedures under minimal supervision
Leveraging on product knowledge and experience to ensure customer receives the utmost value of our product.
Introducing implementations of new use cases, best practices and functionality to improve existing Customer Success & Support processes with focus on scalability.

Job Requirements

Graduated from Computer Science (or equivalent)
Technical knowledge and skills related to software solutions
Advanced troubleshooting and multi-tasking skills
Account Management experience
High communication skills with customers and key executives

You’ll catch our immediate attention if you have either:

Experience as a Software Engineer (or equivalent)
Experience working for a SaaS company
Experience in data-driven analysis in a consultative capacity
HTML/CSS/JS skills highly regarded

Company Benefits

Monthly Social Events

Engaging with the team, quizzes, cooking classes and interacting with the team.

Awards and Recognition

Awards and recognition for hard work and contribution, yearly awards, and continuous recognition on our applause platform to employees

Health and Wellbeing

Working with our employees and offering health and wellbeing programmes for a happy workforce

Flexible Hours

We appreciate that work is important but so is family and having that work life balance, opportunity to work from home and in the office.

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service

Company Profile

The Access Group

At The Access Group we love work and love life and its at the heart of everything we do, we are helping our customers get the best out of their software and shaping the future in software solutions.

Customer Success Manager (SAAS platform)

The Access Group

Undisclosed

Bangsar LRT

Full-Time

This job is no longer available