Job Description

• Ensure accurate and efficient running of reception including check-in/out procedures
• Respond to guest queries in a timely and efficient manner
• Ensure Operation Managers are kept fully aware of any relevant feedback from Guests and/or other departments.
• Manage, record and resolve promptly on guest complaints
• Demonstrate a high level of customer service at all times
• Cleanliness and housekeeping audit prior guest arrival
• Replacing Operation Manager role during their absence

Job Requirements

• A team player with high commitment and ability to perform under pressure
• Ability to work independently and mobile
• Committed & strong sense of urgency towards the deadline
• Should be comfortable working in a fast changing and growing global environment where accountability, quality, timeliness are key components
• Open to both diploma and bachelor degree student

Additional Info