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Senior IT Support Analyst

IT - General
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Mid Valley City, Kuala Lumpur

About The Job

The primary responsibility of the Senior Service Delivery Technician is to enable VF associates to use technology that allows them to work more efficiently.  As a Senior Service Delivery Technician, EUS, you must have an excellent knowledge of computer hardware and software, and a demonstrated willingness to learn and apply new technology.   
 • Identify, triage, and resolve the most complex technical problems.  
 • Assist manager with directing and leading the day-to-day activities of other IT staff.
 • Provide support to end users for computer, application, system, device, access and hardware issues.  
 • Accurately, document, track, and monitor problems using applicable systems and tools.  
 • Assist with training and coaching of other IT staff. 
 • Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
 • Help maintain an accurate stockroom inventory. 
 • Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
 • Gather requirements when leading project teams to ensure solutions will be scalable and repeatable in a large enterprise environment
 • Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, Etc) helping the VF workforce to adapt and embrace technology to work more efficiently
 • Provide leadership and process creation for tech bar type services for face to face engagement with VF associates. 
 • Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays, Zoom and telephony configuration and deployment following VF standards
 • Work effectively with cross-functional teams to define technical requirements, identify, and resolve issues.
 • Accept and lead various projects, develop work plans, and ensure timely completion as directed by leadership. 
 • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays 
 • Other duties as assigned.  

Job Requirements

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.
 • Preferably 4-year degree in Computer Sciences or related technology field
 • Experience: 5 or more years in IS/IT environment, In depth technical knowledge of workstation hardware and software, printers, network and peripheral equipment like scanners, tape-drive, palm pilots, etc.
 • Language skills:  Fluent in English, knowledge of other languages is an asset
 • Technical certifications such as MCSE, MCTS, A+, Cisco preferred
 • Strong Analytical Skills
 • Ability to work with and lead peers in collaborate teams
 • Good relational skills with a focus on rapport-building, listening, and questioning skills.
 • Team work & using influence skill to drive teams to positive outcomes
 • Able to perform well under pressure
 • Willing to learn
 • Team-Player with leadership skills
 • Strong customer service skills, ability to meet deadlines and work independently
 • Working knowledge of Microsoft Windows Server platform, Windows and Mac OS, local area networks and the VF wide area network.
 • Documentation skills for recording processes, incident resolution, & customer direction 
 • Some travel may be required
 • Able to lift packages up to 30 lbs
 • Understanding of SCCM
 • Computer hardware and software troubleshooting
 • Advanced knowledge of Microsoft products (OS & Office), Apple OS/iOS, Citrix Client 
 • Perform at a high standard of efficiency and work independently with minimal supervision.
 • Ability to lead peers in short term project duties with effective project management skills
 • Process improvement experience helping

Our Culture


VF Corporation is one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland® and Dickies®. 

  • Find career-defining opportunities with brands you know and love. A career with VF Corporation gives you unrivaled opportunities to make an impact across multiple geographies, product categories and distribution channels. 
  • Collaborate with the world’s best and brightest. From innovative designers to expert digital marketers, you’ll work side by side and learn from the best. All in an atmosphere of trust, respect and passion for the sustainable and active lifestyles we power. 
  • Discover what’s possible within a truly people-first culture. We’re a company devoted to you, the people who make us successful. Here you’ll find respect, passion and straight talk. You’ll also find an expectation of hard work, accountability and unrelenting expectations of high standards that lead to effective results.
  • Be proud of your contribution toward our company’s Purpose. Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. No matter the role, we each come to work every day ready to inspire, support and drive one another forward. We all have the opportunity to go home every night knowing we’ve made the world a little better and brighter than it was yesterday. 
  • Reach your personal and professional potential. At VF Corporation, human potential is our primary competitive advantage. That’s why we put such an emphasis on every associate’s personal and professional growth. From the C-suite to the retail floor, there’s no better place to find something you love and to be challenged, stretched and supported in order to discover what you’re really capable of. 

VF associates enjoy a generous benefit package that includes on-demand learning opportunities, tuition assistance, product discounts and much more. Our “One VF” culture makes VF a place where people of all ages, genders, races and orientations feel at home. It’s a unique trait - one that’s earned us honors like Fortune’s “World’s Most Admired Companies” and Barron’s “100 Most Sustainable Companies


  • Your career at VF can have the agility to follow your passion wherever it takes you, across our brands, our functions, and even countries. 
  • Our competitive spirit is nurtured inside a culture defined by integrity, authenticity and respect. We celebrate our success as “we”, never “me.” Every VF associate is surrounded by colleagues they can trust to share wisdom, sweat the details and have their back when things get tough.
  • We are one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. 
  • You can do what you love and accelerate a career here with far less limitations than elsewhere.