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Order Support Supervisor

Supply Chain & Logistics
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Mid Valley City, Kuala Lumpur

About The Job

To monitor, prioritize and distribute incoming order management requests to ensure efficient and effective execution. 
To analyze SLAs, KPIs and other team metrics and ensure targets are being met.
To identify pain points, harmonization and standardization opportunities and work closely with Supply Chain CoE to drive improvements.
To establish solid communication mechanisms with Partner Operations and other stakeholders to ensure everyone is aware of changes happening to the orderbook and can take the required actions.
To support the development of individual team members through solid IDPs, rigorous assessment of their strengths and growth areas and in line with their career aspirations.

Job Requirements

As a first line people manager, you are passionate about recognizing and developing talent, while ensuring achievement of business and team KPIs.
You put customers (both internal and external) at the heart of what you do. You are detail oriented but also able to make connections and understand impact and opportunities on a broader scale.
You are curious and drive continuous improvement initiatives.
You have strong communication and problem solving  skills, are able to build collaborative relationships and fruitful partnerships.
Language requirements - spoken and written English alongside one of the following languages: Japanese, Korean, Mandarin, Cantonese.

Our Culture


VF Corporation is one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland® and Dickies®. 

  • Find career-defining opportunities with brands you know and love. A career with VF Corporation gives you unrivaled opportunities to make an impact across multiple geographies, product categories and distribution channels. 
  • Collaborate with the world’s best and brightest. From innovative designers to expert digital marketers, you’ll work side by side and learn from the best. All in an atmosphere of trust, respect and passion for the sustainable and active lifestyles we power. 
  • Discover what’s possible within a truly people-first culture. We’re a company devoted to you, the people who make us successful. Here you’ll find respect, passion and straight talk. You’ll also find an expectation of hard work, accountability and unrelenting expectations of high standards that lead to effective results.
  • Be proud of your contribution toward our company’s Purpose. Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. No matter the role, we each come to work every day ready to inspire, support and drive one another forward. We all have the opportunity to go home every night knowing we’ve made the world a little better and brighter than it was yesterday. 
  • Reach your personal and professional potential. At VF Corporation, human potential is our primary competitive advantage. That’s why we put such an emphasis on every associate’s personal and professional growth. From the C-suite to the retail floor, there’s no better place to find something you love and to be challenged, stretched and supported in order to discover what you’re really capable of. 

VF associates enjoy a generous benefit package that includes on-demand learning opportunities, tuition assistance, product discounts and much more. Our “One VF” culture makes VF a place where people of all ages, genders, races and orientations feel at home. It’s a unique trait - one that’s earned us honors like Fortune’s “World’s Most Admired Companies” and Barron’s “100 Most Sustainable Companies


  • Your career at VF can have the agility to follow your passion wherever it takes you, across our brands, our functions, and even countries. 
  • Our competitive spirit is nurtured inside a culture defined by integrity, authenticity and respect. We celebrate our success as “we”, never “me.” Every VF associate is surrounded by colleagues they can trust to share wisdom, sweat the details and have their back when things get tough.
  • We are one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. 
  • You can do what you love and accelerate a career here with far less limitations than elsewhere.