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Japanese speaking Service Desk Analyst

IT - General
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Midvalley, Kuala Lumpur

About The Job

Japanese speaking Service Desk Analyst is the first point of contact for Japanese speaking business users who interact with Service Desk. Service Desk is covering support on desktop, laptop, IP phone, network, business applications and so on. While providing a high level of customer satisfaction, Service Desk Analysts are responsible for resolving incidents and requests in a timely manner, collaborate with different support groups to fulfill business users needed. Service Desk Analyst must have a good balance of technical skills as well as communication skills with business users.

  • Provide first-level technical support to internal users and external customers via email, phone and chat within the agreed timeline
  • Create / maintain / review all reported IT incidents and requests in I.T. management ticketing system
  • Create / maintain / review operational documentations and knowledge articles
  • Troubleshoot and resolve any IT related problems or failures by phone, email and chat as many as possible, reassign the ticket to appropriate support groups if needed
  • Responsible for hardware / software installation coordination, collaborate with local / global support teams when necessary
  • Always communicate with business users in polite manner
  • Communicate, coordinate and escalate problems to various I.T. support teams, business owners, service managers across different regions
  • Escalate and report any emergency cases to different functional teams
  • Due to the job nature, job will be required to work in different shifts, sometimes, may also require working beyond the routine office hours and/or weekends or holidays

Job Requirements

  • Minimum Bachelor degree
  • Have working experience as tier 1 and tier 2 in End User Services / Service Desk teams
  • Windows 7/10 and Macintosh administration and troubleshooting skills
  • Knowledge in Active Directory, VPN, Unity, Zoom, Adobe, Microsoft O365 including Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive and etc
  • Knowledge in ServiceNow ticketing system and able to view / create / resolve tickets
  • Ability to troubleshoot / resolve IT issues remotely via Proxy Air, SCCM, Zoom, Teams and RDP
  • Able to work independently and liaised with global teams
  • Be a self-learner, a team player and able to work in different environment
  • Excellent analytical and problems solving skills
  • Occasionally required to work or join meeting during non-office hours
  • Japanese language fluency (both written and spoken) is a must to communicate with Japanese speaking business users
  • Candidates with Mandarin and Cantonese language fluency will be preferred to communicate with Mandarin and Cantonese speaking business users
  • Candidates without experience are welcome to apply

Our Culture


VF Corporation is one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland® and Dickies®. 

  • Find career-defining opportunities with brands you know and love. A career with VF Corporation gives you unrivaled opportunities to make an impact across multiple geographies, product categories and distribution channels. 
  • Collaborate with the world’s best and brightest. From innovative designers to expert digital marketers, you’ll work side by side and learn from the best. All in an atmosphere of trust, respect and passion for the sustainable and active lifestyles we power. 
  • Discover what’s possible within a truly people-first culture. We’re a company devoted to you, the people who make us successful. Here you’ll find respect, passion and straight talk. You’ll also find an expectation of hard work, accountability and unrelenting expectations of high standards that lead to effective results.
  • Be proud of your contribution toward our company’s Purpose. Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. No matter the role, we each come to work every day ready to inspire, support and drive one another forward. We all have the opportunity to go home every night knowing we’ve made the world a little better and brighter than it was yesterday. 
  • Reach your personal and professional potential. At VF Corporation, human potential is our primary competitive advantage. That’s why we put such an emphasis on every associate’s personal and professional growth. From the C-suite to the retail floor, there’s no better place to find something you love and to be challenged, stretched and supported in order to discover what you’re really capable of. 

VF associates enjoy a generous benefit package that includes on-demand learning opportunities, tuition assistance, product discounts and much more. Our “One VF” culture makes VF a place where people of all ages, genders, races and orientations feel at home. It’s a unique trait - one that’s earned us honors like Fortune’s “World’s Most Admired Companies” and Barron’s “100 Most Sustainable Companies


  • Your career at VF can have the agility to follow your passion wherever it takes you, across our brands, our functions, and even countries. 
  • Our competitive spirit is nurtured inside a culture defined by integrity, authenticity and respect. We celebrate our success as “we”, never “me.” Every VF associate is surrounded by colleagues they can trust to share wisdom, sweat the details and have their back when things get tough.
  • We are one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. 
  • You can do what you love and accelerate a career here with far less limitations than elsewhere.