Japanese speaking Service Desk Analyst

VF Corporation

AI-generated summary

beta

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Midvalley

Full-Time

Job Description

Japanese speaking Service Desk Analyst is the first point of contact for Japanese speaking business users who interact with Service Desk. Service Desk is covering support on desktop, laptop, IP phone, network, business applications and so on. While providing a high level of customer satisfaction, Service Desk Analysts are responsible for resolving incidents and requests in a timely manner, collaborate with different support groups to fulfill business users needed. Service Desk Analyst must have a good balance of technical skills as well as communication skills with business users.

YOUR RESPONSIBILITIES WILL INCLUDE (but are not limited to):

Provide first-level technical support to internal users and external customers via email, phone and chat within the agreed timeline
Create / maintain / review all reported IT incidents and requests in I.T. management ticketing system
Create / maintain / review operational documentations and knowledge articles
Troubleshoot and resolve any IT related problems or failures by phone, email and chat as many as possible, reassign the ticket to appropriate support groups if needed
Responsible for hardware / software installation coordination, collaborate with local / global support teams when necessary
Always communicate with business users in polite manner
Communicate, coordinate and escalate problems to various I.T. support teams, business owners, service managers across different regions
Escalate and report any emergency cases to different functional teams
Due to the job nature, job will be required to work in different shifts, sometimes, may also require working beyond the routine office hours and/or weekends or holidays

Job Requirements

Minimum Bachelor degree
Have working experience as tier 1 and tier 2 in End User Services / Service Desk teams
Windows 7/10 and Macintosh administration and troubleshooting skills
Knowledge in Active Directory, VPN, Unity, Zoom, Adobe, Microsoft O365 including Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive and etc
Knowledge in ServiceNow ticketing system and able to view / create / resolve tickets
Ability to troubleshoot / resolve IT issues remotely via Proxy Air, SCCM, Zoom, Teams and RDP
Able to work independently and liaised with global teams
Be a self-learner, a team player and able to work in different environment
Excellent analytical and problems solving skills
Occasionally required to work or join meeting during non-office hours
Japanese language fluency (both written and spoken) is a must to communicate with Japanese speaking business users
Candidates with Mandarin and Cantonese language fluency will be preferred to communicate with Mandarin and Cantonese speaking business users
Candidates without experience are welcome to apply

Company Benefits

Sustainability & Responsibility

Our Sustainability & Responsibility Strategy is committed to drive transformative solutions that make VF’s business and the lives we touch better.

Own your career

We encourage our employees to own their own career with the support from their managers and the learning and development opportunities available.

Inclusion & Diversity

We’re building a network of Employee Resource Groups around the world to further engage our associates and empower the next generation of leaders.

Product Discount

Gear up yourself with The North Face® or express your style in a new pair of Vans®. We’ve got you covered with huge discount!

Total wellbeing

We offer diverse benefit! We provide an unrivalled amount of wellbeing starting from 25 days, up to 30 days – for everyone regardless of job level!

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

General IT

Company Profile

VF Corporation

Your career at VF can have the agility to follow your passion wherever it takes you, across our brands, our functions, and even countries.
Our competitive spirit is nurtured inside a culture defined by integrity, authenticity and respect. We celebrate our success as “we”, never “me.” Every VF associate is surrounded by colleagues they can trust to share wisdom, sweat the details and have their back when things get tough.
We are one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands.
You can do what you love and accelerate a career here with far less limitations than elsewhere.

Japanese speaking Service Desk Analyst

VF Corporation

Undisclosed

Midvalley

Full-Time

This job is no longer available