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Call Center Specialist - Outbound (Verification Specialist)

Human resources
Full-time
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Kelana Jaya , Selangor

About The Job

The Verification Specialist (VS) job is to make outbound calls and emails to verify the information provided by job applicants versus information provided by the respondents. The role requires some research work to be conducted before making each call to ensure that the VS communicate with the right person to ensure the quality of their verification that will be inserted into their reports. 

There will be a great deal of follow up’s and time management required. So an organized person who adheres to standard operational procedures is critical for this role.

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
  • Genuine passion for speaking to people, answering queries and a clear communicator
  • To ensure phone/email verifications are completed before deadline
  • Customer queries are answered with the aim of a first time resolution
  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Experience is given to all customers
  • To achieve weekly and monthly KPI’s whilst maintaining excellent quality
  • To handle verification across different platforms, including Telephony, Email, Social Media.
  • You will work with your colleagues across the department to complete a report
  • Flexible for both the company and customers
  • Great Interpersonal Skill and Emotional Quotient
  • Flexibility and able to adapt quickly to changing priorities
  • Ambitious and willing to accept new challenges

Job Requirements

Required Skills:
  1. 1 to 2 years experience in a call/contact centre 
  2. Target oriented
  3. Structured and follows SOP’s
  4. Excellent communicator (Especially English – both Written & Spoken)
  5. Team player
  6. Great Interpersonal skills
  7. Fast typist 34 - 60 words per minute

Our Culture

OUR CULTURE

At Verity Intelligence, we live and breathe our Core Values- Virtuous, Efficient, Respect, Integrity, Trust and Yes-Minded, without compromise. In our boutique-sized company, you will get a supportive Management, where doors are always open for discussions and escalations, anytime, any day. Your voice counts and you do have a chance to contribute ideas and suggestions. 
 
Transparency is promoted alongside honesty, where we share what we can so everyone knows where we’re headed. Good ideas and work are appreciated, especially for those who possess the right attitude. So long you’re on the right bus, we’ll make sure you’re at the right seat, where your strengths are developed and properly nurtured, for internal transfers or promotions. The people are also friendly and great- no one says “no” to helping out a colleague. 
 
Verity Intelligence’s commitment to flexibility and innovation keeps us ahead of the game. Overall it is a fun place to work at with high energy levels; our culture fosters hard work and fun times. 
 


ABOUT VERITY INTELLIGENCE

We’re an award winning Employee and Company Background Screening company. Our reports helps companies verify and screen candidates, employees and business partners to address business risk, drive compliance and strengthen due diligence for any business transaction.

With over 700+ corporate customers in the Asia Pacific region, this year marks our 8th year of operations and in these years, we have grown to become No.1 Employee Background Screening company in Malaysia and Singapore, working with many Top 100 Companies in the region including many Fortune 500 Companies.    Our experience in working with 70+ Financial Institutions gives us the confidence and familiarity in both Bank Negara Malaysia and Monetary Authority of Singapore's compliance requirements for Employment Screening and FATF (Financial Action Task Force).
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