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Front Desk Receptionist

Other
Full-time
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Pudu, Kuala Lumpur

About The Job

  • Register guests and assigns rooms. Accommodate special requests whenever possible. 
  • Assist in preregistration and blocking of rooms for reservations. 
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. 
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel. 
  • Know the location and types of available rooms as well as the activities and services of the property. 
  • Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. 
  • Possess a working knowledge of the reservations department. 
  • Maintain guest room key storage, and maintain and supervises access to safe deposit boxes. File room keys ( only for manual room key hotels). 
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. 
  • Work closely with the housekeeping department in the keeping room status, ensure reports are up to date and coordinate requests for maintenance and repair work. 
  • Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange, etc. 
  • Use proper mail, package, and message handling procedures, courier mail registration. 
  • Read and initials the pass-on log and bulletin board daily. 
  • Be aware of daily activities and meetings taking place in the hotel. 
  • Know all safety and emergency procedures, be aware of accident prevention policies. 
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Job Requirements

  1. The candidate must be able to speak Malay & English. 
  2. We accept fresh graduates who does not have experience in hotel management to be part of our family! 
  3. Interns are also welcome and will be paid accordingly. 
  4. For non-Malaysians, you are required to have your own working visa and supporting documents before applying.  
  5. The salary stated above are negotiable.
  6. Use proper telephone etiquette. 

Our Culture

OUR MISSION

Our mission is to be a preeminent hotel by having a committed team consistently providing quality service and customer care. 

We are a great place to work because we practice integrity, teamwork, leadership, respect, honesty, consistency, training and commitment in Venice hotel. Employees joining the team will be able to learn in depth hotel procedure and even hotel management. 

VENICE HOTEL

We are a  budget hotel that aims to be the number one choice for customers by providing quality service and rooms at competitive prices. We have a total of 93 rooms and a restaurant in our Hotel. 
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