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CUSTOMER SERVICE EXECUTIVES

Customer Service
Full-Time
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Petaling Jaya, Selangor

About The Job

  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of Brand Partners interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Use telephones to reach out to Brand Partners and verify account information
  • Handling place or cancel orders, refunds or exchange
  • Inform Brand Partners of deals and promotions
  • Compile reports on overall Brand Partners satisfaction
  • Resolve Brand Partners complaints via phone, email or mail



Job Requirements

  1. 3-5 years working experience in Customer Service with a multinational Direct Selling Company 
  2. Tri Lingual : Mandarin , Bahasa & English ( Written & Spoken ) 
  3. Mandarin speaking candidates will be highly preferred due to nature of business.
  4. Able to work independently and with minimal supervision 
  5. Has a good understanding of the network marketing/ direct selling business and is able to support the leaders and builders in their business
  6. Good communication skills
  7. Good organisational skills 
  8. Able to collate data for analysis of weekly Sales and understands business KPI 
  9. Pleasant personality
  10. Team Player and good collaborator 
  11. Comfortable in a startup type environment that is fast-paced
  12. Able to start ASAP

Our Culture

VASAYO LIFE ABUNDANT

If you enjoy collaborating with a great team in a fast-paced environment that is has great potential for personal growth, we would like to meet you!

DIRECT SELLING COMPANY

Vasayo Malaysia is part of the Vasayo global community within the Direct Selling Industry.

Our Customer Service team members are passionate about bringing our products to life for our customers and Brand Partners.

Backed by science and utilizing the latest technology, we help solve common problems with extraordinary solutions focused on our proprietary delivery system.

While our innovative delivery systems produce superior products, our opportunity delivers freedom for individuals seeking greater autonomy for their work-life balance. When you have products that deliver superior results coupled with a generous financial opportunity, we get to build our community with intention through a diverse group of individuals who share our core values.

WITH VASAYO, THE DIFFERENCE IS IN THE DELIVERY…AND THAT MAKES ALL THE DIFFERENCE!


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