Job Description

• Escalation
• Noncompliance-work with IIP finance for resolution of compliance queries
• Localization of content
• Customer hand holding to setup activities and event pre-approval
• Provide marketing assistance to customers using effective communication, listening and comprehension skills
• Solve problems within agreed quality standards using a good understanding of customer and Intel relationship
• Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
• Help to provides solutions/suggestion to customer, following a set of SOP
• Provide good customer service experience to customers
• Work on Intel program tools and make necessary entries

Job Requirements

• Experienced Marketing Call Center professionals
• Degree holder in any field, marketing or Accounting / Finance degree holders preferred.
• Basic Microsoft Office application and preferably a higher knowledge of excel as data  analysis may be required
• Meticulous, well-organized & detail oriented person
• Responsible to ensure data accuracy and consistency
• Experienced in customer server as front line support with excellent soft skills
• Multilingual: APJ JC shift: English, Chinese, Japanese EMEA shift: English, French, German   Americas Shift: English
• Positive and cheerful personality

Additional Info