company-logo-image

Senior Officer, eCommerce Customer Service

UrbanFox Malaysia Sdn Bhd
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 2500 - RM 3500

Subang Jaya

Full-Time

Job Description

Responsibilities
  • Managing customer support via phone, email and online chat in a professional manner
  • Key liaison with internal stakeholders (Logistics, eCommerce and Finance) to ensure timely communication
  • Maintain high store ratings and excellent reviews on eCommerce stores through excellent customer service
  • Maintain good relationship and positive engagement with brands
  • Manage the online channels on a day-to-day basis
  • Assist with order management and processing
  • Assist with day-to-day operation
  • Assist with monthly reporting to management

Job Requirements

Requirements
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Basic understanding of E-commerce ecosystem.
  • Intermediate proficiency in Microsoft Office
  • Basic knowledge in eCommerce channel management
  • Excellent analytical, interpersonal & communication skills
  • Highly customer-oriented

Company Benefits

Competitive Annual Compensation

We believe in rewarding you based on performance.

Career Development

We’ll support as you climb up the corporate ladder

Work Culture

Work in an open culture that stresses on autonomy and teamwork

Medical Insurance Coverage

We care about your health and well-being


Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

UrbanFox Malaysia Sdn Bhd-logo-image

UrbanFox Malaysia Sdn Bhd

UrbanFox is a B2B2C logistics enabler that empower brands to strengthen their SEA presence and drive sales direct to online and offline channels. Here at UrbanFox, we go beyond delivering parcels. We provide a whole suite of solutions for you and your business. As an eCommerce and logistics specialist, we understand the market from both ends of the spectrum. We not only provide and manage your online platforms, we are also able to store and deliver your products.
Here at UrbanFox, we don’t just deliver parcels.
We go Beyond Logistics.


Multi-Channel Commerce Platform
Our proprietary platform connects brands to popular eCommerce marketplaces.
It also provides full visibility of inventories across all marketplaces, and the convenience of changing product offerings on a unified platform.

eFulfilment
UrbanFox, a subsidiary of Keppel Logistics, offers a wide range of storage solutions across three million square feet of fulfilment space. We also invest heavily in smart logistics that leverage new technologies to help businesses increase their supply chain productivity.

Delivery Platform
Our user-friendly platform manages and processes delivery orders, where jobs are pushed to our delivery drivers for bidding and delivery fulfilment. Our unique model utilises both fixed and crowdsourced delivery drivers provides a reliable and scalable courier service.

company-logo-image

Senior Officer, eCommerce Customer Service

UrbanFox Malaysia Sdn Bhd

RM 2500 - RM 3500

Subang Jaya

Full-Time

This job is no longer available