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Kuala LUmpur, Kuala Lumpur

About The Job

  • Drive building operations and service excellence, creating a customer-focused service organization, where UP members can balance productivity and enjoyment in the workspace.
  • Lead the efforts to build, support and maintain a collaborative community by facilitating the development of strong and productive connections between members to create member-to-member business interactions.
  • Actively pursue and bring in events that can benefit our community and members, and to manage the event process to ensure all member or non-member events are organized to the company standard.
  • Responsible and accountable for the monthly financial performance of the building including revenue, occupancy, member churn rate, expenses, operational KPI, community KPI, member satisfaction level, etc.
  • Developing, training and managing the Community team to enable them to fulfill their maximum potential. 
  • Provide formal and on-the-job coaching to your team, and to ensure we execute on all objectives and achieve all goals as a team.
  • Identify and create partnerships that will benefit our community members and drive the promotion of their products and services.
  • Work with landlord and property management for your location to ensure smooth cooperation between all parties, and to solve problems if conflicts arise.
  • Responsible for daily, weekly, and monthly reports, analysis and performance reviews with management that tracks the performance of our community.
  • Be an influencer within the greater community: leading, influencing and enhancing the UP presence in your city.
  • Managing petty cash, team building budget, on-going operational cost, etc.   
  • Other duties and responsibilities assigned by the company when needed.

Job Requirements

  • University graduate is preferred. 
  • At least 5 years of related experience and 2 years of management experience is required.
  • Proficient in basic computer skills.
  • Strong skills in communication, teamwork and people management
  • Passionate, driven and responsible.
  • Fluent in both English and Bahasa Malaysia is required.

Our Culture


We are privileged to be in a flat management structure that values everyone’s contribution and point of view.

We are privileged to be in a flat management structure that values everyone’s contribution and point of view.

We are honored to be working for a dynamic start-up with a strong vision and financial foundation.

We are fortunate to work in a multicultural and diverse environment where we can learn from each other’s unique professional and life experiences and we can embrace differences yet also appreciate the similarities of simply being human. 

We can learn, we have umpteen opportunities to learn from each other, our challenges and our larger member community. 


UP Space Solutions Development (Malaysia) - Subsidiary of UP International. UP International consists of a newly formed Executive team to develop the UP brand and pipeline of office solutions throughout Southeast Asia. UP International is a subsidiary of the Founding Company UP Vietnam which started in April 2016. Today, it is the largest office space solution operator in the country. UP offers customer-centric real estate and design and financing solutions for all types of office/client needs; from a one-client site, private offices, to more open collaborative spaces tailored to small and fast-growing businesses and independent entrepreneurs. UP International is expanding into Bangkok and Malaysia in 2019, with accelerated growth to other Southeast Asian cities in 2020.