Job Description

• A well-mannered, calm, polite and eloquent individual with 1-2 year(s) experience in the field of Customer Service and After Sales Coordination.
• High proficiency in reading and writing in the English and Bahasa Malaysia languages.
• A good understanding and affinity to mobile phone technology, well versed about the industry, its trends and challenges.
• Good knowledge about e-commerce and familiarity with e-commerce Live Chat is a plus. 
• Experienced and comfortable in handling customer inquiries via live chat.
• Work as part of the sales team to drive positive company sales results.
• An organized individual that is able to track incidents, issues and cases accurately. Also has the ability to multi-task, prioritise and manage time effectively.
• Proficient in handling computers, know their way around Microsoft Office, able to write emails and answer them.
• Friendly and attentive to details that can work in a team of other like-minded people and work independently as well. 
• Willing to work in fix shift and weekends.

Job Requirements

• Candidate must possess a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• This vacancy is a full-time position

Company Benefits

Additional Info