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Online Sales Customer Service (Live Chat & Emails)

Customer Service
Full-Time
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Kuala Lumpur, Kuala Lumpur

About The Job


  • A well-mannered, calm, polite and eloquent individual with 1-2 year(s) experience in the field of Customer Service and After Sales Coordination.
  • High proficiency in reading and writing in the English and Bahasa Malaysia languages.
  • A good understanding and affinity to mobile phone technology, well versed about the industry, its trends and challenges.
  • Good knowledge about e-commerce and familiarity with e-commerce Live Chat is a plus. 
  • Experienced and comfortable in handling customer inquiries via live chat.
  • Work as part of the sales team to drive positive company sales results.
  • An organized individual that is able to track incidents, issues and cases accurately. Also has the ability to multi-task, prioritise and manage time effectively.
  • Proficient in handling computers, know their way around Microsoft Office, able to write emails and answer them.
  • Friendly and attentive to details that can work in a team of other like-minded people and work independently as well. 
  • Willing to work in fix shift and weekends.

Job Requirements


  • Candidate must possess a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
  • This vacancy is a full-time position

Our Culture

WHO WE ARE...

Uniqbe Malaysia is part a rapidly growing Uniqbe Limited, an international sales, retailing and distribution company with presence in Hong Kong, Spain, Indonesia and Malaysia.  

Established in 2007, Uniqbe has built up an extensive global distribution network in more than 30 countries worldwide, which covers Asia, UK & Ireland, Europe, Oceania, and the United States. On the retail front, we operate almost 20 top-tiered online stores  across Europe and Asia serving either as Official Brand Store for Xiaomi, Black Shark and Yeelight or multi-brand stores offering the latest consumer electronic products from major brands such as Xiaomi, Black Shark, Yeelight and Aqara. In Malaysia, Uniqbe is the corporate distributor for Amazfit brand of smart fitness watches and distributor for Yeelight brand of smart lighting products. We are also 3PL provider to U Mobile. 

Our people are highly driven, focus and fun to work with. If you are seeking for a non routine job which offers you great learning and growth opportunity while being rewarded, we encourage you to apply for this position.

UNIQBE VISION, MISSION AND VALUES

VISION : 
Improving life through digital technology.
  
MISSION :
Our Mission is to deliver digital technology to the global community effectively. 
  
VALUES :
  • We trust and respect our people & stakeholders. 
  • We focus on the wellbeing, learning and development of our people. 
  • We take ownership on our work and stay committed to delivering values to our stakeholders. 
  • We work together in unity and harmony.
  • We do not compromise on the quality of our work, we are result-oriented.
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