Join us! Let’s build the next big thing together. At Tutuka, you’ll work with talented, like-minded individuals, inspired to change people’s lives by making things work on a global level.
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Remote, Kuala Lumpur
About The Job
What you get to do:
The ideal candidate is motivated to ensure clients are happy, eager to see that our payment processing software is deployed successfully, and curious to understand the technical details of our applications.
As Tutuka’s TAM you will be the first to respond to all inquiries (support issues, enhancement requests & general questions) and will liaise with our broader teams (product development, product & support) as necessary.
You will work in tandem alongside a team of Client Executives, and you are responsible for building and maintaining the client relationships by utilising SLAs and root cause/prevention management.
You will use your technical leadership combined with your business and cross-functional collaborative skills to drive value for our clients and Tutuka.
In addition, your responsibilities will include:
- Diagnose and identify issues with API’s, code, services, and network connectivity, while installing and configurating payment APIs and products.
- Driving projects that improve support-related processes.
- Understanding partner needs and translating technical concepts into easily understood solutions.
What it takes to succeed:
- To be comfortable with change, particularly supporting an evolving product suite.
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly for our strategic clients and thoroughly, using team members and internal resources as applicable.
- A basic understanding of Firewalls, proxy, HTTP Errors, server-side errors and TCP/IP.
- The ability to effectively communicate with various internal and external stakeholders to drive successful outcomes.
- An understanding of payment processing and gateways.
- To be aware and work with geographic time sensitivities when triaging your tasks.
This is a full-time, remote role. There should be the ability to travel, if required.
ARE YOU OUR NEXT TUTUKAN?
MAKE PAYMENTS HAPPEN
Tutuka is an award-winning global Fintech with an enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions and makes it easy for people to issue, redeem and reconcile prepaid cards all over the world. We have clients in 20+ countries, team members in 30+ countries and process 1B+ USD per year in transactions.