Technical Account Manager - Fintech
Paymentology
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RM10K - RM14.5K
Remote
Freelance
Job Description
What you get to do:
The ideal candidate is motivated to ensure clients are happy, eager to see that our payment processing software is deployed successfully, and curious to understand the technical details of our applications.
As Tutuka’s TAM you will be the first to respond to all inquiries (support issues, enhancement requests & general questions) and will liaise with our broader teams (product development, product & support) as necessary.
You will work in tandem alongside a team of Client Executives, and you are responsible for building and maintaining the client relationships by utilising SLAs and root cause/prevention management.
You will use your technical leadership combined with your business and cross-functional collaborative skills to drive value for our clients and Tutuka.
In addition, your responsibilities will include:
- Diagnose and identify issues with API’s, code, services, and network connectivity, while installing and configurating payment APIs and products.
- Driving projects that improve support-related processes.
- Understanding partner needs and translating technical concepts into easily understood solutions.
Job Requirements
What it takes to succeed:
- To be comfortable with change, particularly supporting an evolving product suite.
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly for our strategic clients and thoroughly, using team members and internal resources as applicable.
- A basic understanding of Firewalls, proxy, HTTP Errors, server-side errors and TCP/IP.
- The ability to effectively communicate with various internal and external stakeholders to drive successful outcomes.
- An understanding of payment processing and gateways.
- To be aware and work with geographic time sensitivities when triaging your tasks.
This is a full-time, remote role. There should be the ability to travel, if required.
Company Benefits
Travelling
Want to see the world? We'll help you do that. How about annual company gatherings in Johannesburg, South Africa to start?
Competitive Salary
Competitive salary, employee share scheme, generous paid time off plan
Remote Work
Flexible working hours and a remote work environment for many of our global team members
Additional Info
Experience Level
4 - 7 Years of Experience
Job Specialisation
General Project Management, IT Project Management
Company Profile
Paymentology
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across 49 countries, at scale. Our advanced, multi-cloud Platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
Technical Account Manager - Fintech
PaymentologyRM10K - RM14.5K
Remote
Freelance
This job is no longer available