Tech Support Agent (SE Asia Remote)
Paymentology
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Undisclosed
Remote
Full-Time
Job Description
The Tech Support agent will join our global Technical Support team to provide high-level support and issue resolution to our clients around the world. We are looking for an enthusiastic, disciplined and dedicated individual who has a passion for working in the world of technology and mobile payments. Are you looking to start your career in tech? The junior-level role has the opportunity to grow into an Application Support Developer role, and ultimately into software development.
What you will be doing:
• Proactively providing high-level technical support on a shift schedule
• Ensuring customer satisfaction by rapidly resolving support tickets
• Becoming familiar with transaction processing concepts
• Working across multiple systems to assist with technical troubleshooting and resolution of technical queries
• Give and receive training to your colleagues across departments
• Challenging yourself to find permanent solutions to repetitive problems
• Working with global clients and partners across multiple continents
• Helping to grow our technology by understanding our customers' needs and conveying that to the developer teams
• Ensuring customer satisfaction by rapidly resolving support tickets
• Becoming familiar with transaction processing concepts
• Working across multiple systems to assist with technical troubleshooting and resolution of technical queries
• Give and receive training to your colleagues across departments
• Challenging yourself to find permanent solutions to repetitive problems
• Working with global clients and partners across multiple continents
• Helping to grow our technology by understanding our customers' needs and conveying that to the developer teams
Job Requirements
We're looking for people that make stuff work. Our core values are...
• Make it happen
• Make it easy
• Make it right
And for this role, you'll need...
• Excellent troubleshooting and problem-solving skills
• A tech-savvy and process-driven mindset
• A healthy "can-do" attitude and no fear of complex challenges
• The ability to take ownership and bring ideas to the table, and also inspire others in the team to do the same
• A true passion for exceptional customer service and delighting customers on every interaction
• Excellent command of English (both written and spoken)... and the regional language (any other language is a bonus)
• A passport and willingness to travel internationally
A formal degree is not a requirement, nor is previous support centre experience, but we give major bonus points for a degree or diploma in an IT-related field.
What's in it for you? Just to give you an idea:
• Make it happen
• Make it easy
• Make it right
And for this role, you'll need...
• Excellent troubleshooting and problem-solving skills
• A tech-savvy and process-driven mindset
• A healthy "can-do" attitude and no fear of complex challenges
• The ability to take ownership and bring ideas to the table, and also inspire others in the team to do the same
• A true passion for exceptional customer service and delighting customers on every interaction
• Excellent command of English (both written and spoken)... and the regional language (any other language is a bonus)
• A passport and willingness to travel internationally
A formal degree is not a requirement, nor is previous support centre experience, but we give major bonus points for a degree or diploma in an IT-related field.
What's in it for you? Just to give you an idea:
- Flexible working hours and a remote work environment
- Be part of a diverse, international team
- We provide you with a laptop (you provide the internet)
- Want to see the world? We'll help you do that. How about annual company gatherings in Johannesburg, South Africa to start?
- You'll be part of a company that is passionate about social responsibility and changing lives for the better
- Generous paid time off plan to focus on YOU
Additional information
This is a full-time role open to candidates ideally in Thailand, Philippines or Malaysia. Employees in Bangkok work out of our team office, and our team members outside of this area work remotely from home.
We focus on building strong, diverse teams built from different backgrounds, experiences and identities.
We focus on building strong, diverse teams built from different backgrounds, experiences and identities.
Company Benefits
Travelling
Want to see the world? We'll help you do that. How about annual company gatherings in Johannesburg, South Africa to start?
Competitive Salary
Competitive salary, employee share scheme, generous paid time off plan
Remote Work
Flexible working hours and a remote work environment for many of our global team members
Additional Info
Experience Level
0 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Paymentology
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across 49 countries, at scale. Our advanced, multi-cloud Platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
Tech Support Agent (SE Asia Remote)
PaymentologyUndisclosed
Remote
Full-Time
This job is no longer available