Client Executive - Remote
Paymentology
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Undisclosed
Remote
Full-Time
Job Description
As a remote Client Executive at Tutuka you will be responsible for providing excellent service to clients throughout the SE Asia regions. Our main goal is to not be “just” a service provider but rather our clients’ trusted advisor when it comes to payment solutions. You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Tutuka.
What you’ll be doing:
What you’ll be doing:
- Establishing and maintaining strong client relationships through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication.
- Tutuka prides itself on being quick and agile so we’ll look to you to ensure that client requests are immediately acknowledged and resolved as quickly as possible, either on your own or by coordinating with internal teams.
- You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Tutuka products to ensure continuous growth in Tutuka’s transactions and revenue.
- You’ll also become an expert on payment processing and Tutuka in particular, and be able to talk about our product and technology and how they can meet clients’ needs.
- In addition to supporting our clients, you’ll also work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.
- Work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.
- You’ll act as a technical system expert able to troubleshoot and resolve any issues during the process of setting up new card programs.
- Training and educating the Support and Reconciliation teams on the specific needs of your clients.
- Navigate your way through the tough conversations, negotiations, and facilitate conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.
Job Requirements
- 2+ years of relevant client support and relationship management experience
- Excellent English skills (written and spoken) plus native speaker in location languages
- A tech-savvy brain and the ability to understand how our products tie into payment processing
- A strong sense of urgency and the ability to jump on client requests as they come up
- A mentality of “the customer comes first” and a willingness to go the extra mile to prove it
- An interest to work in a fast-paced fintech at the cutting edge of global payment technology
- A "ready and willing" attitude when it comes to travel
Company Benefits
Travelling
Want to see the world? We'll help you do that. How about annual company gatherings in Johannesburg, South Africa to start?
Competitive Salary
Competitive salary, employee share scheme, generous paid time off plan
Remote Work
Flexible working hours and a remote work environment for many of our global team members
Additional Info
Experience Level
1 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Paymentology
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across 49 countries, at scale. Our advanced, multi-cloud Platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
