Job Description

• Responsible for day to day operations: Cleaning, repairs and maintenance, track supply levels
• Reporting: work to achieve weekly and monthly financial and overall goals of the business set by management team—> Report on acquisition, customer sign ups, customer satisfaction
• Scheduling: Create optimum shifts for the ops & instructors team. Oversee and schedule all training dates for new hires. For special events or project, schedule and coordinate to make sure timeline& deadlines are met
• Supplies: Oversee the order of all supplies, including: Water, wraps, gloves,towel, toilet amenities and cleaning supplies
• Action plans & Strategy: Create action plans as needed for monitoring customer engagement, bookings and financial shortcomings of the studio, create community outreach and consistently proposed strategic plans to continuously improve.
• Able to communicate clearly with all suppliers, contractors, customers and Landlord for events, studio work and customer issues
• Provide high-level customer service and exceptional hospitality to Tribe customers, handling member’s issues and concerns in a positive and timely manner i.e social media, in-person, phone

Job Requirements

• Strong organisational skills including the ability to multitask and manage competing priorities in a fast paced environment.
• A keen eye for detail.
• Works well independently whilst also being able to work others with integrity & responsibility, is result-oriented, and committed to meeting deadlines.
• Capable of carrying out tasks with a sense of urgency and deliver high quality of work.
• Self-motivated, flexible with proactive attitude.
• Excellent communication skills in English, both in written and verbal form.
• Comfortable with technology and productivity related software - Microsoft Office, G-Suite, etc.
• A minimum of 2 years experience in the fitness, health or retail industry

Company Benefits

Additional Info