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Customer Service Specialist | Attractive Salary

Transcosmos (Malaysia) Sdn Bhd
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RM 2200 - RM 2800

Sunway Velocity, Cheras

Full-Time

Job Description

"Transform your ideas and service mindset with us. Join us now!"

Roles & Responsibilities

  • Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.
  • Providing accurate information on products and services to customer.
  • Consistently meeting individual and team KPIS and goals.
  • Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.




Job Requirements

Job Requirements

  • Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields.
  • Fresh graduates are encourage to apply
  • Good command in spoken mandarin is an additional advantage.
  • Abilities to read and write simplified and traditional Mandarin are additional advantage.
  • Good command in English & Bahasa Malaysia in both spoken and written
  • Proper phone etiquette with excellent interpersonal and active listening skills.
  • Resourceful, proactive and able to work independently.
  • Fast learner with good analytical thinking and problem solving skills.
  • Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs.
  • Able to work on public holidays and weekends (based on business needs).


Company Benefits

Coffee Machine Available

Coffee machine and vending machine available

Major Festive Celeration

Bonding time

Equipments Ready

Onsite IT and equipments ready

Monthly Team Engagement

Team Engagement

Medical Coverage

Monthly Entitlement for Panel Clinic

Dental Claim

Dental Claim


Additional Info

Experience Level

0 - 15 Years of Experience

Job Specialisation

Customer Service, Admin / Human Resources


Company Profile

Transcosmos  (Malaysia) Sdn Bhd-logo-image

Transcosmos (Malaysia) Sdn Bhd

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services. 

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.


company-logo-image

Customer Service Specialist | Attractive Salary

Transcosmos (Malaysia) Sdn Bhd

RM 2200 - RM 2800

Sunway Velocity, Cheras

Full-Time

This job is no longer available