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Customer Service Specialist | Attractive Salary

Operations and admin
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Sunway Velocity, Cheras, Kuala Lumpur

About The Job

"Transform your ideas and service mindset with us. Join us now!"

Roles & Responsibilities

  • Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.
  • Providing accurate information on products and services to customer.
  • Consistently meeting individual and team KPIS and goals.
  • Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

Job Requirements

Job Requirements

  • Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields.
  • Fresh graduates are encourage to apply
  • Good command in spoken mandarin is an additional advantage.
  • Abilities to read and write simplified and traditional Mandarin are additional advantage.
  • Good command in English & Bahasa Malaysia in both spoken and written
  • Proper phone etiquette with excellent interpersonal and active listening skills.
  • Resourceful, proactive and able to work independently.
  • Fast learner with good analytical thinking and problem solving skills.
  • Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs.
  • Able to work on public holidays and weekends (based on business needs).