Customer Service Speacialist (Hong Kong Market)
Transcosmos (Malaysia) Sdn Bhd
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RM 2200 - RM 3500
KL Sentral
Full-Time
Job Description
- Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media).
- Providing accurate information on products and services to customer.
- Consistently meeting individual and team KPIS and goals
- Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.
Job Requirements
- Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields
- Fresh graduates are encourage to apply
- Good command/Native in spoken Cantonese is an must
- Proficient and fluent in Traditional Chinese Grammar, Reading and writing. Knowledge of grammatical structure is a must.
- Proficient and fluent in English for both spoken and written
- Proper phone etiquette with excellent interpersonal and active listening skills
- Resourceful, proactive and able to work independently
- Fast learner with good analytical thinking and problem solving skills
- Quick typing speed (min 70WPM)
- Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs
- Able to work on public holidays and weekends (based on business needs)
- Able to work under conditions with tight deadlines and commit to overtime if necessary
Company Benefits
Coffee Machine Available
Coffee machine and vending machine available
Major Festive Celeration
Bonding time
Equipments Ready
Onsite IT and equipments ready
Monthly Team Engagement
Team Engagement
Medical Coverage
Monthly Entitlement for Panel Clinic
Dental Claim
Dental Claim
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial
Company Profile
Transcosmos (Malaysia) Sdn Bhd
Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.
Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).
Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.
Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.
Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.
Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.
Customer Service Speacialist (Hong Kong Market)
Transcosmos (Malaysia) Sdn BhdRM 2200 - RM 3500
KL Sentral
Full-Time
This job is no longer available