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Contact Center, Account Manager

Sales and marketing
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KL Sentral, Menara Shell., Kuala Lumpur

About The Job

  • Managing sales activity including making proposal to achieve sales and direct profit target. 
  • Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets. 
  • Address issues on pricing, delivery of goods/services, and resolution of customer complaints. 
  • Take the lead to maximize profits through contract negotiations and close agreements. 
  • Be the point person to ensure the timely and successful delivery of our solutions according to customer needs and objectives. 
  • Proactively identifying areas of improvement to develop new business opportunities with existing clients to meet sales quotas. 
  • Assist with challenging client requests or issue escalations as needed. 
  • Represent the Company to clients in building trust and create a good working relationship that fosters increased sales and customer base. 
  • Be a purchase influencer to potential clients through positioning and explanation of company products / services. 
  • Dress up professionally according to company’s requirements. 
  • Ensure adherence to the work policies, ethics and regulations of the Company. 
  • Other ad hoc job assigned by the Company and superiors. 

Job Requirements

  • Experience in Call Center/BPO industry. 
  • Excellent presentation skills.
  • Excellent Excel Knowledge.
  • Ability to handle multiple priorities in fast paced environment.
  • Ability to function independently in multi-task environment as well as part of the team.
  • Dynamic and engaging personality.
  • Flexible with strong adaptability.
  • Able to operate Microsoft applications.