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Call Centre Trainer

Operations and admin
Full-time
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KL Sentral, Kuala Lumpur

About The Job

"Transform your ideas and service mindset with us. Join us now!"

Responsibilities: 
  • Responsible in managing all types of monitoring, data accuracy, SOP and Process Compliance and training for the customer service team
  • Main point of contact between organization and client for all Quality Assurance related matters
  • Responsible to provide improvement plan for the project
  • Do quality monitoring and scoring, initiate and create rule for quality improvement process in the project
  • Report & analyse the performance of quality to Superior/Manager completely and comprehensively with some feedback, insight, recommendation and action plan to improve the quality of the project
  • Conducting Quality Assurance collaboration session with client and assigned Supervisor on a monthly basic
  • Creating and to maintain training curriculum, training materials, assessments/exams, prior to obtaining final approval from the client
  • Managing all training schedule for any additional training prior to obtaining final approval from the client 
  • Submitting all training results with action plans to client


Job Requirements

Requirements:

  • Candidate must possess at least Professional Certificate, Diploma/ Advanced/Higher/ Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in any field.
  • Added advantage for those who has attended "Train The Trainer" program and get certification . 
  • At least 2 Year (s) of working experience in call centre or BPO environment
  • Candidates with supervisory skills or experience in team leader are encourage to apply
  • Must have proficiency in Microsoft products, especially Excel and Powerpoint
  • Excellent communication in English and Bahasa Malaysia and Mandarin – written and verbal
  • Required Skill(s): leadership, call center management, time management, excel, reporting skills
  • Preference will be given to those who can commence work on short notice

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