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E-COMMERCE CUSTOMER REPRESENTATIVE

Tracey Star Sdn. Bhd.
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RM 1400 - RM 1600

Klang

Internship

Job Description

  • Responds to inquiries and assists customers and or stores via phone and email.
  • Including however not limited to Online Orders and Phone Orders.
  • Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements.
  • Provides Friendly Professional and Personalized customer service at all times.
  • Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction.
  • Escalates unresolved customer issues to supervisor as necessary.
  • Comprehends captures and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner.
  • Prepares and sends email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team.
  • Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as DHL and POSLAJU.
  • Analyzes problems and offers solutions.
  • Communicates in a professional manner with clarity using good verbal and written communication skills at all times.
  • Handles customer inquiries and complaints with tact and professionalism.
  • Provides customer assistance regarding product information as well as warranty related problems.
  • Serves as liaison between the merchants store personnel distribution and accounting personnel vendors and other business partners as necessary.
  • Stays abreast of product promotional and systems developments.
  • Works as part of a highly motivated customer service team welcoming feedback while contributing to building team spirit.
  • Assist other Team members as needed.
  • Works under the general supervision of designated supervisors.
  • Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency accuracy conformance.
  • Adheres to prescribed telephone and email etiquettescripts utilizing the Standard Operating Procedures as defined by management.
  • Performs other related duties as assigned

Job Requirements

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences
  • Ability to deliver results while working to deadlines under pressure
  • Ability to plan and organize workload in a fast-paced environment
  • FULLY VACCINATED


Additional Info

Experience Level

#NoExperienceNeeded

Job Specialisation

Customer Service


Company Profile

Tracey Star Sdn. Bhd.-logo-image

Tracey Star Sdn. Bhd.

Tracey Star, www.traceystar.com Where We Are Now Established Licensed Distributor of Household Names (British Polo, Lancaster Polo, etc.) in Malaysia since 2010. Active Operator of over 80 Handbag Counters at Large Department Stores (Parkson, Aeon, Sogo, Tangs, Pacific, The Store) Nationwide, with the Average Sales Volume of RM250,000 Counter since 2015. Established Organisation of over 100 Employees (both Salaried and Commission-based) since early 2016. Prominent Digital Presence with over 90,000 followers on Social Media platforms (Facebook, Wechat), local and abroad since early 2017. Why Choose Us Our Team. Behind the highly enterprising CEO, Johnson Tan, lies the strong support of a team of young, enthusiastic, driven and talented sales professionals. OUR TEAM APPEALS NOT ONLY TO YOUR NEEDS, BUT YOUR HEART! By the Company’s stringent training system and constant education, our personnel are groomed for success in the sales industry. Well-trained to be [professional in conduct, personal in approach], our sales team remains ever dedicated to providing attentive assistance and accountable advice, helping potential customers make the right choices. Rest assured, we will have each customer going home as a proud and satisfied owner. Brand Vision TO BECOME THE LEADER OF FASHION HANDBAG INDUSTRY BRAND IN MALAYSIA. Brand Story Mr Johnson Tan. Founded & Established Tracey Star Sdn. Bhd. a ladies handbag business empire, at age 24. Created Tracey Star brand (M’sia) in 2008. Since then, Tracey Star quickly became a household name in the local market, having achieved a staggering target of 1,500,000 handbags being sold in a span of 12 years. 

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E-COMMERCE CUSTOMER REPRESENTATIVE

Tracey Star Sdn. Bhd.

RM 1400 - RM 1600

Klang

Internship

This job is no longer available