Job Description

• Responsible for the full range of operational and administrative activities in E-commerce platforms
• Communicate courteously with customers via live chats 
• Keeping records of customers interaction, transaction, comments and complaints. Compile and create reports on overall customer satisfaction
• Analyse data to monitor performance 
• Identifying the latest trends and technology within the industry
• Manage online merchandise presentations and executes effective positioning of products
• To plan online marketing strategies and tactical implementation of campaigns to drive profitability, effectiveness and improve online sales
• Follow up and maintain good relationships with new and existing customers
• Follow up to ensure appropriate actions were taken on customers request
• To perform any ad-hoc tasks assigned by the management from time to time

Job Requirements

• Minimum Diploma and Higher
• Good interpersonal and interpersonal skills
• Hard working and with good attitude
• Able to work independently and multitasks
• At least 1-2 years of working experience in related field 

Additional Info