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Team Leader

Operations and admin
Full-time
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Georgetown, Penang

About The Job

Responsibilities
  • Provide mentorship, guidance and career development to members of your team 
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions 
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise 
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results 
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions 
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication 
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions 

Job Requirements

  • Bachelor Degree preferred 
  • Significant experience in a complex fast paced environment 
  • Minimum 2 years of prior relevant people management experience 
  • Strategic thinker with strong analytical and creative problem-solving skills 
  • Excellent written and verbal communication skills 
  • Passion for ensuring an excellent user experience 

Our Culture

WHO WE ARE

We are a team of 330,000 + passionate people working in 350 sites providing outstanding customer experience from 80 countries in 265 different languages and dialects.

As one of the world’s larger private sector employers and global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world.

We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.

Our team feel they are a part of something way bigger than just a job.

WHY WORK FOR TELEPERFORMANCE?

Teleperformance is a global leader in providing exceptional omnichannel customer experience since 1978. Our impacts are far-reaching, spanning over 80 countries. This kind of growth is only possible with the dedication of our people who continue to provide outstanding customer service at every opportunity.

Here, your success is our success.

We offer an outstanding opportunity to join a team that takes pride in doing business with people, for people. Teleperformance is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.

For us, you can achieve the perfect balance between work and life at home. Distance does not matter as long as we share the same vision. Our people might be coming from more than 80 countries, but their voices will remain united in more than 265 languages, still serving the same great goal: Achieving interactions that will make the world a better place for all.

At Teleperformance, we firmly believe that “When everything changes, you have to change everything.” Considering this, we currently provide new work-at-home opportunities with TP Cloud Campus. Get ready to welcome this new career challenge.

Reason to Work with us
  • Enjoy motivating working conditions
  • Enrich your skills and develop your potential
  • Embrance a place where GOOD WORK COUNTS
  • Join a truly international company

Join Our Talent Network Today!



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