Job Description

• Provide and process information in response to inquiries, concerns, and requests about products, warranty support, services.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues.
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications.

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Stay current with system information, changes, and updates
• Prioritize Mobile, Software and Peripheral cases but would still handle Systems and Networking cases. Establish and maintain good relationships with customers

Job Requirements

• SPM / STPM / Diploma with min 1 years related experience
• Good understanding of computer internal components and how they interact
• PC Proficiency and PC hardware troubleshooting / Problem Solving
• Basic/Working knowledge of relevant software computer applications and equipment
• Basic knowledge of PC hardware and peripheral Ecosystem
• Familiar with Microsoft Office applications
• Working knowledge of relevant software computer applications, drivers, and equipment
• Basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
• Familiar with troubleshooting keyboards, mouse, and headsets
• Multi-tasking capabilities
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Willingness to co-operate with others

Company Benefits

Additional Info