Job Description

• Inbound 1st Level Support
• To analyze, create and resolve tickets (if applicable).
• To Troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
• Transform tickets created by E-Mail or Fax into the Ticket system.
• Follow up on processing status (e. g. Engineer Time of Arrival)
• Identified and escalated priority issues per client specifications
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Ensure high levels of customer satisfaction with individual call
• Requires ability to multitask and handle diverse, complex issues

Job Requirements

• Malaysian only. 
• Good communication skills
• Preferably contact centre working experience background
• Having a good command of the English language due to project nature
• Good computer literacy (able to navigate, utilize computer)
• Able to start immediately will be an added advantage.
• Experience in handling POS system will be added advantage

Additional Info