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Customer Service Executive

Consulting
Full-time
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Berjaya Time Square, Kuala Lumpur

About The Job

Responsibility
  • Able to handle incoming customer enquiries over the electronic channels (e.g. Emails, Facebook, Twitter, etc.)  or handle walk-in customers by providing accurate, efficient, and quality service.
  • Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
  • Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
  • Ability to work under pressure and with minimum supervision;
  • Ability to multi-task and with good attention to detail;
  • Able to identify sales opportunity through communication with customers;
  • Able to persuade and willing to perform sales.

Job Requirements

  • Requirements
    • Min. SPM/Diploma holders (fresh graduates) are also encouraged to apply but with related working experience in contact center / retail environment, preferably in telecommunication/ mobile related industry;
    • Good command in English and Bahasa Malaysia (read, written, and spoken);
    • Ability to speak and write in Mandarin is an added advantage;
    • Good knowledge of social media lingo and terms
    • Capable of reaching typing speed of at least 25 - 30 words per minute;
    • Computer literate with basic knowledge of MS Office applications,
    • Malaysians
    • Pass pre-interview.

Our Culture

WHY JOIN US?

We look at our employees as our greatest asset. We strive to ensure that all our employees are highly motivated with the energy and drive to succeed in every task given to them. We provide best in industry benefits and improvement programs and a great career path. We understand that you are eager to prove yourselves capable of great accomplishments in your career and life so we offer you this platform to achieve it.
 
With Telecontinent, you will be working in a fast paced and dynamic organisation and yet still have fun and peace of mind as you will be working in a boutique and zen environment. Our future will see us going global in a few short years, so be ready to be part of a growing family with international connectivity.
 
The possibilities are endless with Telecontinent. 

WHO ARE WE?

Telecontinent Sdn Bhd was registered on December 5th, 2011 as a private limited company under the Companies Act 1965.  It provides outsourcing services specializing in contact centre solutions. The headquarters and base of operations is located in Hampshire Place Office, situated in the heart of Kuala Lumpur.
 
Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served 
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