Customer Experience Specialist - Premium Automobil

TDCX

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Undisclosed

Kuala Lumpur Sentral

Full-Time

Job Description

As a Customer Experience Specialist, you will be working with our Premium Automobile Account to deliver #happier customer experience. We are looking for someone who will be able to act as an ambassador of the Luxury brand in our Customer Relationship Centre. He/she is the main and privileged point of contact with the customer mainly by telephone and e-mail. The specialist is responsible in understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems.

You are also required to perform these job functions:

Daily contact with customers via different communication channels (Inbound/Outbound, Live chat, Email).
Responsible in handling general inquiries from all Customer.
Service needs and complaints of the customers and offer the right solution with or without the help of other departments or team members.
Usage customer management software to fulfil customer requests.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective. implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Job Requirements

Minimum Degree qualification
Minimum 2 years’ experience in Customer Service/Technical Support (BPO Industry)
High affinity towards the Luxury and Automotive industry.
Experience in banking and Financial environment will be added advantage
Stress and rejection resistant, resilient and reliable
Strength in communication and competence in on-the-phone consulting and complaint management regarding all communication channels
Positive and serving attitude, professionalism, patience, friendliness and engagement towards the customer, continuously demonstrating confidence, reliability and integrity also in difficult situations.
Excellent verbal and written communication skills in English and Bahasa Malaysia. Being able to speak in Mandarin will be an added advantage.
Possess a service-oriented customer service mindset with excellent telephone etiquette.
Independent and self-motivated.
Excellent attention to detail.

Additional Info

Company Activity

Last active - few days ago

Experience Level

1 - 3 Years of Experience

Job Specialisation

Business Development, General Sales, Key Account / Relationship Management

Company Profile

TDCX

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Customer Experience Specialist - Premium Automobil

TDCX

Undisclosed

Kuala Lumpur Sentral

Full-Time

This job is no longer available