Customer Experience Specialist - Gaming Account

TDCX

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Undisclosed

Kuala Lumpur Sentral

Full-Time

Job Description

As a Customer Experience Specialist, you will be working with our Gaming Account to deliver #happier customer experience. We are looking for Strong communicator, organized, empathetic, strong critical thinking skills, able to work with a high degree of autonomy, willing to learn from failure/mistakes, open to feedback, tech-savvy candidate to support one of the great games in the world.

Job Requirements

You are also required to perform these job functions:

Responds and addresses player problems in a timely manner utilizing our support system
Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion
Practices consistent and clear decision making to provide the optimal player experience
Works effectively in a high energy, team-oriented environment
Cooperatively shares gained knowledge with team members
Identifies and communicates trending or emergent issues through the appropriate channels
Utilizes proprietary and external tools and resources to identify and resolve player inquiries
Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
Maintains the required performance indicators
Understands the technical back end and operations of our games
Troubleshoots technical support issues with players
Improves and expands technical knowledge and familiarity with technical issues to better assist players
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service

Company Profile

TDCX

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Customer Experience Specialist - Gaming Account

TDCX

Undisclosed

Kuala Lumpur Sentral

Full-Time

This job is no longer available