To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.

To assist customers with their orders, requirements and after-sales service issues.

To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.

To respond on completed orders, orders’ rating in a professional manner and to follow up on any dissatisfied customers and orders.

To maintain and log order issues and actions taken for all orders.

To update and maintain a list of FAQs, standard comment and reply.

To prepare weekly and monthly customer service report.

Other related ad-hoc duties.

Familiar with e-commerce marketplace platform such as Shopee & Lazada (basic understanding of the purchase and return process and each platform’s related promotions and deals).

Excellent communication skills (good written skills in English & Malay is an asset for this position).

Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.

 

Job Types: Full-time, Permanent

Schedule: Day Shift

Ability to Commute: Cheras

Education: Diploma/Advanced Diploma (Preferred)

Experience: E-commerce: 1 year (Preferred)

Language: English, Malay, Mandarin (Preferred)