Job Description

• Coordinate internal resources and third parties/vendors to install, configure, maintain, support and secure Tapway cameras, sensors, and software across all customer locations for the flawless execution of projects
• Ensure that all projects are delivered on-time, within the scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Perform application and system deployment and testing. 
• Monitors incoming cases and emails and resolves in accordance with Service Level Agreement (SLA). Uses available support tools (i.e. Tapway helpdesk) to assist the customer and/or recreate the issue.
• Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's responsibility to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
• The document, develop and maintain installation, configuration and troubleshooting procedures.
• Liaise with software developers to resolve technical issues reported by customers.
• Teach customers how to use Tapway software.

Job Requirements

• Bachelor Degree / Advanced Diploma in Computer Science / Information Technology / Engineering or a related field
• 1-2 years of working experience
• Fresh graduates interested in this field of work may also apply.  
• Possess good programming/database troubleshooting skills. 
• Must have own transport to travel to client's sites
• Must be willing to work on short notice outside of work hours 
• Team player and able to deliver solutions within a tight timeline. 
• Good communication skills in written and spoken in English 
• Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
• An unending willingness to learn
• Strong leadership qualities
• Must be willing to work in a highly dynamic and challenging technology company environment.

Company Benefits

Additional Info