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Store Supervisor (Imago)

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Imago, Sabah

About The Job

Primary Purpose:

You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. You help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Kate Spade standards.

You lead by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards.

The successful individual will leverage their proficiency to...
  • Take ownership, accountability for store and personal productivity
  • Contributes to setting goals and holds team accountable for productivity standards
  • Provides leadership through role modeling Kate Spade Service behaviors and Kate Spade approach standards
  • Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
  • Consistently ensures all daily tasks are completed without negatively impacting service
  • Resolve conflicts with team members in a timely and productive manner
  • Inspires team to meet and exceed performance standards
  • Utilizes all Kate Spade training initiatives to assist in developing the team and provide coaching to other team members
  • Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job Requirements

  • 3 years’ experience in retail or service industry
  • 1 year experience in a position of leadership, management experience preferred
  • Ability to communicate effectively with customers and staff, maneuver sales floor
  • Ability to meet moderate stockroom lifting requirements, and store climbing requirements
  • Experience working in a fast paced retail environment.
  • Excellent client service and communication skills
  • Proficient in Microsoft Excel, Word, and Outlook
  • Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

Our Culture


Tapestry is a global house of brands that embraces the exploration of individuality. We believe that true luxury is a freedom of expression that ignites confidence and authenticity.
Approachable and inviting, we celebrate brands that create joy every day for people around the world. Our passion, detailed approach, and genuine love of what we do enable us to develop and nurture brands so that they can reach their full potential.
The value of our brands is not bestowed by previous generations or borrowed from tradition. It is determined by quality, craftsmanship, and creativity – and the opportunity for self-expression that they provide. We believe anyone from anywhere can have the best idea and, with hard work and dedication, anything is possible.


We believe that with hard work and determination anything is possible. We foster and create opportunities for success and growth in everything that we do.
We believe in the power of individual and collective creativity and imagination! Our inquisitive approach enables us to create new ways of thinking that inspires the world around us.
We warmly welcome all people, embracing our differences and inviting a diversity of perspectives.