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Sales Specialist, Footwear (Stuart Weitzman KLCC)

Retail
Full-time
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KLCC, Kuala Lumpur

About The Job

JOB PURPOSE:
The Sales Specialist is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.


TASKS & RESPONSIBILITIES
Sales Performance:
  • Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).
  • Maintain a strong drive for results and a positive, team first attitude at all times.

Client Development:
  • Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication.
  • Develop local and international client book with the ability to recruit and develop top clients.
  • Demonstrate strong product expertise, engage clients through the details and stories of our products.
  • Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business.

Boutique Operations:
  • Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
  • Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines.
  • Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house.
  • Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
  • Assist in packing or wrapping customers' merchandise, when necessary.

Job Requirements

  • 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
  • Strong drive for business results with a passion for creativity, fashion and the brand.
  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
  • Provide outstanding customer service including in person, over the phone and through electronic communication.
  • Read, count, and write to accurately complete all business and client related documentation.
  • Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends.
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed.
  • Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
  • Can stand for extended periods, move and handle boxes of merchandise and fixtures
  • Willingness to adhere to all company policies, procedures, regulations, and standards.



Our Culture

DEFINED BY INCLUSIVITY RATHER THAN EXCLUSIVITY

Tapestry is a global house of brands that embraces the exploration of individuality. We believe that true luxury is a freedom of expression that ignites confidence and authenticity.
 
Approachable and inviting, we celebrate brands that create joy every day for people around the world. Our passion, detailed approach, and genuine love of what we do enable us to develop and nurture brands so that they can reach their full potential.
 
The value of our brands is not bestowed by previous generations or borrowed from tradition. It is determined by quality, craftsmanship, and creativity – and the opportunity for self-expression that they provide. We believe anyone from anywhere can have the best idea and, with hard work and dedication, anything is possible.

OUR VALUES

WE ARE OPTIMISTIC.
 
We believe that with hard work and determination anything is possible. We foster and create opportunities for success and growth in everything that we do.
 
WE ARE INNOVATIVE.
 
We believe in the power of individual and collective creativity and imagination! Our inquisitive approach enables us to create new ways of thinking that inspires the world around us.
 
WE ARE INCLUSIVE.
 
We warmly welcome all people, embracing our differences and inviting a diversity of perspectives.
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