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Sales Specialist, Footwear (Stuart Weitzman, JPO)

Tapestry Malaysia
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RM 2700 - RM 3500

Johor Premium Outlet

Full-Time

Job Description

JOB PURPOSE:
The Sales Specialist is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.


TASKS & RESPONSIBILITIES
Sales Performance:
  • Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).
  • Maintain a strong drive for results and a positive, team first attitude at all times.

Client Development:
  • Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication.
  • Develop local and international client book with the ability to recruit and develop top clients.
  • Demonstrate strong product expertise, engage clients through the details and stories of our products.
  • Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business.

Boutique Operations:
  • Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
  • Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines.
  • Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house.
  • Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
  • Assist in packing or wrapping customers' merchandise, when necessary.

Job Requirements

  • 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
  • Strong drive for business results with a passion for creativity, fashion and the brand.
  • Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
  • Provide outstanding customer service including in person, over the phone and through electronic communication.
  • Read, count, and write to accurately complete all business and client related documentation.
  • Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends.
  • Ability to work varied hours/days, including nights, weekends, and holidays as needed.
  • Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
  • Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
  • Willingness to adhere to all company policies, procedures, regulations, and standards.


Company Benefits

Work Life Balance

Enjoy 2 off days per week and only 8.5 hours per day on shift basis!

Attractive Leaves

Enjoy 16 days of Annual Leaves, 16 days of Public Holidays and get an additional day off on your birthday! Moreover, we have 3 months Maternity Leave!

Medical Coverage

Insurance Plan, Dental Claims, Maternity Allowance, Medical check-up allowances

Career Progression

Vertical Career Progression towards store management level or towards Specialist roles (Craftsmanship Apprentice, Ready-to-wear, Footwear Specialist)

Various Training & Development Program

We groom you for all the skills you need for your job! Yearly Store Manager Conference, Retail Leadership Program, Retail Development Program & more!

Employee Referral Program

Inspire your friend to work with us and get rewards up to RM3,000 per placement!

Voice of Employee

Join the employee committee to involve in the planning of yearly Annual Dinner Ideas & quarterly employee engagement activities

Staff Purchase Policy

Staff Purchase policy across the global house of brands

Staff Rewards & Recognition

Attractive incentive scheme, Long Service Award, Yearly Best Employee Award, we value your loyalty & efforts!


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Retail Sales


Company Profile

Tapestry Malaysia -logo-image

Tapestry Malaysia

Tapestry is a global house of brands that embraces the exploration of individuality. We believe that true luxury is a freedom of expression that ignites confidence and authenticity.
Approachable and inviting, we celebrate brands that create joy every day for people around the world. Our passion, detailed approach, and genuine love of what we do enable us to develop and nurture brands so that they can reach their full potential.
The value of our brands is not bestowed by previous generations or borrowed from tradition. It is determined by quality, craftsmanship, and creativity – and the opportunity for self-expression that they provide. We believe anyone from anywhere can have the best idea and, with hard work and dedication, anything is possible.

company-logo-image

Sales Specialist, Footwear (Stuart Weitzman, JPO)

Tapestry Malaysia

RM 2700 - RM 3500

Johor Premium Outlet

Full-Time

This job is no longer available