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Customer Service Assistant

Operations and admin
Full-time
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Work from home, Kuala Lumpur

About The Job

Our company is currently expanding and we’re looking for a Customer Service We’re looking for a Customer Service Assistant willing to work 9am to 5pm, Monday to Friday.

About the role
  • Customer service support (answer enquiries, arrange check-in and check-out messages, keep in touch with tenants during their stay)
  • Arranging cleaning with cleaning company
  • Handling any damage claims through Airbnb
  • Arrange repairs with the repairman.
  • Sending reminders to cleaners on the day for the properties that require cleaning.
  • Correspondence with guests to explain what has been damaged/extra cleaning required
  • Job will be a work-from-home position at first, with potential requirement to go into our Kuala Lumpur office when the office is started.

Job Requirements

  1. Proficient in computer use and internet navigation
  2. Self-motivated and able to work independently
  3. Chinese speaking is crucial to the role as your position as Customer Service Assistant will be to service Chinese speaking clients and tenants. 

Language Requirement:
  • Fluent English reading and writing and conversational speaking (must be able to communicate efficiently with English speaking team members)
  • Fluent Mandarin and Cantonese speaking, reading and writing

Training will be provided to you.  
Interested applicants may submit their CV to [email protected]
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