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Customer Relations Executive

Operations and admin
Full-time
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Damansara, Selangor

About The Job

JOB RESPONSIBILITIES:
  • To fulfill, manage and provide solution to customer needs, schedule and enquiries during their presence in Malaysia.
  • To be the key liaison for the assigned customers.
  • Maintain and build good relationship with customers and related stakeholders.
  • To provide regular updates on assigned tasks on various communication channels including Wechat and mobile phone to other team members and manager.
  • Ensure reports, administrative forms and updates are completed on-time and submitted at all times.
  • 负责记录并核实客户的咨询,疑问,分析并及时给予答复。
  • 需为客户分配时间及行程。
  • 需建立及维护与客户的良好关系。
  • 需以电邮或微信汇报经理分配的任务并提供定期更新。
  • 确保报告、表格及时更新与完成,并及时提交。

Remuneration package:
  • Basic Salary + Allowance + Pool Incentive (upon confirmation)
  • 底薪+津贴+佣金(确认后)

COMPANY OVERVIEW

Tai Orient is a comprehensive medical tourism service company, founded in 2010 with headquarter located in the beautiful coastal city of Xiamen. The company concentrates mainly on assisted reproductive technology (fertility treatment) in the United States, Thailand and recently in Malaysia, and early cancer detection screening in Japan.
 
Tai Orient has 4 overseas branches namely: California, Bangkok, Kuala Lumpur and Georgia. Each oversea branch equips with customer relation teams and international concierge to provide end-to-end service to international patients. It has also domestic branches located in the major cities such as Beijing, Chengdu, Wuhan, Shenzhen, Jinan, Qingdao and etc.
 
The vision of Tai Orient is to become the leading overseas medical & tourism provider in China, guaranteeing the best quality of medical facilitation services and integrating overseas resources as our main core competitiveness.
 
Tai Orient's newly established branch in Malaysia welcomes dedicated, independent and motivated staff to be part of the pioneer family for this challenging role and embrace our slogan of "sincerity, kindness and hope" to provide customers the best services with a high sense of responsibility, a sympathetic approach at an affordable cost.


WHY JOIN US?

We are a newly set up, young and vibrant company welcoming those who embrace challenges in the hospitality industry, and wish to expand their horizon to healthcare.  
 
* Mandarin language is compulsory due to nature of business*
 
  • We offer an attractive remuneration package and allowance to the qualified candidate.
  • We support a safe environment for our employees.
  • We provide outpatient medical benefits for our employees.
  • We provide training to develop skill and knowledge among our employees.
  • We enrich your career experience on healthcare and hospitality services with one of the largest market in the world, China.

Job Requirements

ONLY CANDIDATES WITH MANDARIN LANGUAGE PROFICIENCY NEED TO APPLY 

REQUIREMENTS:
  • Candidate must possess at least a diploma, any field.
  • Possess good interpersonal skills and empathetic nature.
  • Able to speak, and write in Mandarin is a must in this field.
  • No work experience required but must be willing to learn and adapt. Working experience in customer service, healthcare or hospitality industry is an added advantage.
  • Preferably non-executive and executives specializing in Customer Service or equivalent.
  • Full time positions only.
  • Applicants must be willing to work 6 days a week.
  • 必须拥有至少大专学历。
  • 具备良好的沟通能力,服务意识和抗压能力。
  • 必需通晓英语,华语和国语,中文优先。
  • 客户服务或医疗服务业工作经验者优先。
  • 无需工作经验, 提供在职培训。
  • 只限全职。
  • 申请者必需接受每周工作6天。

Our Culture

THE VISION OF TAI ORIENT IS TO BECOME THE LEADING OVERSEAS MEDICAL & TOURISM PROVIDER IN CHINA, GUARANTEEING THE BEST QUALITY OF MEDICAL FACILITATION SERVICES AND INTEGRATING OVERSEAS RESOURCES AS OUR MAIN CORE COMPETITIVENESS. 孕育生命·守护生命 秉承“至诚至善•传播希望”的服务理念和宗旨,为众多想要拥有宝宝的家庭提供一系列全程无忧的高端海外试管旅程。

Tai Orient has 4 overseas branches namely: California, Bangkok, Kuala Lumpur, Osaka. Each oversea branch equips with customer relation teams and international concierge to provide end-to-end service to international patients. It has also domestic branches located in the major cities such as Beijing, Chengdu, Wuhan, Shenzhen, Jinan, Qingdao and etc. 

厦门泰东方健康管理有限公司是一家综合性的海外医疗服务平台,为出境医疗的舒适和保障找到一个踏实的根据地。2010年创造品牌到2017年成为出境医疗的领航者,不论格局如何变化,孕育生命,守护生命,一直是泰东方的座右铭。泰东方让出境医疗符合“休闲舒心+顶尖医疗”这个看似矛盾的体验,给客户一场看似旅行一般的医疗之旅。核心项目为海外辅助生殖,服务客户达4500余例。
泰东方在美国加州、泰国曼谷、日本大阪、马来西亚吉隆坡等地设立了海外接待中心,与20余家顶级医院合作。拥有专业的翻译团队及服务人员,在上海、青岛、济南、杭州、重庆、泸州、茂名、太原、南京、泉州、龙岩、福州、成都、深圳、北京等国内20余个主要城市设立了泰东方分公司。是国内唯一实现全流程无中介,全保障的出境医疗平台。
泰东方追求“医疗无国界”,通过寻找和整合国外最优质资源带给国人多一份就医的选择。通过打造一支专业服务团队,帮助客户在海外医院获得最佳解决方案,提供比国内就医更舒心的服务保障。“以善为缘,不忘初心”。为确保每个客户获得最经济,最便捷的诊疗方案及最好的诊疗结果,秉承“至诚至善,传播希望”的经营理念,把每个客人当成自己的家人,当成最亲密的朋友,用专业做好每个方案,用心做好每个细节,我们为这份事业能够帮助到越来越多的人,为能够得到广泛的认可而感到自豪与骄傲。

WE ARE A NEWLY SET UP, YOUNG AND VIBRANT COMPANY WELCOMING THOSE WHO EMBRACE CHALLENGES IN THE HOSPITALITY INDUSTRY, AND WISH TO EXPAND THEIR HORIZON TO HEALTH CARE.

We are looking for people that are passionate about healthcare industry and wanting to help clients whenever they needed help! We are not looking for job hopper. 
If you think this is the industry that you want to enter into then I can assure you that medical tourism is the industry that will give you the platform to excel. 
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