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Melaka Town , Malacca
About The Job
- Understand and get trained on SingTel products, services, promotions and systems
- To up-sell and cross-sell full-suite of SingTel products and services.
- Achieve or exceed given sales targets on SingTel products and services.
- Provide customer service duties over phone or live chat.
- Perform incident escalations for customers.
- Maintain good customer relationships.
- Collect data and sales feedback
- Continuous improve on sales techniques.
- To follows SOP and embrace core values
- Provide clear, accurate and reports on timely basis.
- Any ad-hoc projects and duties as assigned by the Manager.
- At least a Diploma in Economics, Business Studies/Administration/Management, Commerce or equivalent.
- Good business speaking English is pre-requisite. Able to converse in Mandarin would be added advantage.
- Preferably Non-Executives specializing in Sales - Telesales/Telemarketing or equivalent.
- Demonstrable minimum 1year experience within Achieve or exceed given sales targets for company products.
- Excellent attention to detail and a high level of numerical accuracy
- Excellent written and verbal communication skills.
- Able to work in a dynamic and fast paced environment and to meet critical deadlines.
- Able to work well both independently and as part of a team.
- Able to plan and prioritize tasks effectively.
- 10 available open positions
- Based in Melaka.