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Telesales Officer

Information technology
Full-time
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Melaka Town , Malacca

About The Job

  • Understand and get trained on SingTel products, services, promotions and systems
  • To up-sell and cross-sell full-suite of SingTel products and services.
  • Achieve or exceed given sales targets on SingTel products and services.
  • Provide customer service duties over phone or live chat.
  • Perform incident escalations for customers.
  • Maintain good customer relationships. 
  • Collect data and sales feedback
  • Continuous improve on sales techniques.
  • To follows SOP and embrace core values
  • Provide clear, accurate and reports on timely basis.
  • Any ad-hoc projects and duties as assigned by the Manager.

Job Requirements

  • At least a Diploma in Economics, Business Studies/Administration/Management, Commerce or equivalent.
  • Good business speaking English is pre-requisite. Able to converse in Mandarin would be added advantage
  • Preferably Non-Executives specializing in Sales - Telesales/Telemarketing or equivalent.
  • Demonstrable minimum 1year experience within Achieve or exceed given sales targets for company products.
  • Excellent attention to detail and a high level of numerical accuracy
  • Excellent written and verbal communication skills.
  • Able to work in a dynamic and fast paced environment and to meet critical deadlines.
  • Able to work well both independently and as part of a team.
  • Able to plan and prioritize tasks effectively.
  • 10 available open positions
  • Based in Melaka.

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