Job Description

• Assist customer’s queries on their postpaid account and billing related issues. 
• Identify and perform cross/ up selling opportunity and activity that is compliance with “Solution Plus” program by analyzing customer profile, recommending most suitable package, actively promote latest promotions/ services.
• Take in service application and request for back office or self-processing 
• Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction
• Comply to Key Performance Indicators 
• To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
• Work closely with team members and leaders at all times to achieve quality results & productivity
• To respond positively and openly to feedbacks from team leaders & colleagues, and put into practice with a determination to improve.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure
• Assume the responsibility of buddy and mentor as and when required.
• Assist Team Leaders & senior officers in charge as and when required.
• Participate in ad-hoc projects as requested.
• Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
• Any other duties assigned by the team leader. 

Job Requirements

• Min. Qualification:  SPM/ STPM/ Certificate/ Diploma/ Degree in related discipline. 
• Min. Experience:  At least 1 year working experience in the related field. Relevant product or industry knowledge would be advantageous.
• Language Required : English, Mandarin added advantage.
• Knowledge of a call center environment is desirable.
• Able to work with minimal supervisor
• Excellent interpersonal skills with flexibility to work as a tea-Good oral and written communication skill.
• Positive attitude and mindset in delivering performance.
• Good team player with willingness to share knowledge and ideas.

Additional Info