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Customer Service Officer

Operations and admin
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Malacca City , Malacca

About The Job

  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations. 
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure.
  •  Participate in ad hoc projects as required.
  •  Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  •  Any other duties assigned by the team leader. 
  •  Would need to do cross selling & education on company products & services.

Job Requirements

  • Must have: SPM, STPM & Professional Certificate / Diploma in Any field 
  • At least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/ Administration/ Management, Commerce, Economics or equivalent. 
  • Minimum 3 years of relevant experience in call centre environment.
  • Required Language: English,Mandarin is an advantage  
  •  Good leadership qualities with supervisory experience
  • Excellent interpersonal and communications skills
  • Ability to coordinate across functions and groups
  • Based in Melaka