Job Description

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
• Follow up and resolve customers complains and ensure it is closed to satisfaction
• Work closely with team members and team leaders at all times to achieve quality results and productivity.
• Escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure
• Participate in ad hoc projects as required
• Identify areas of service and procedural improvement and make recommendations to the team leader
• May need to do cross selling & education on Singtel products & services
• Any other duties assigned by the team leader/operations manager

Job Requirements

• At least SPM/Certificate/Diploma/Degree in any field 
• With or without relevant working experience will be considered
• Customer orientated with good interpersonal and communication skills
• Passionate and enthusiastic about customer service
• Effective team player with pleasant disposition and personality
• Candidates who can speak Mandarin would have advantages
• Must be able to work on shift, weekends & Public Holidays

Additional Info